Branch Operations Intern

3M HEALTHCARE; Florence (AL); On-site; USD 16,531 - 24,796; Part time

Job summary

Regional Finance in Alabama is offering a Branch Operations Intern role. The intern will assist in developing the branch’s business, learn the consumer finance business, RM’s practices and to prepare to manage a branch office.

The program includes full training, customer service excellence, loan product knowledge, and opportunities to grow toward branch management.

Qualifications

• Current full‑time Sophomore, Junior or Senior in an accredited college program.
• Flexible schedule while working between 8 and 25 hours a week.
• Must pass pre‑employment assessment, drug screen, credit, and criminal background checks.
• Must be eligible and willing to obtain all required certification and licenses.

Responsibilities

• Complete training program within the required timeframe.
• Understand our personal loan product offerings to assist customers in making educated decisions.
• Establish and build customer relationships through delivering exceptional service.
• Develop and deliver consolidation options for customers.
• Ability to learn how to underwrite loans.
• Work with past‑due customers to arrange payments.
• Assist in maintaining standards in weekly delinquency reduction and delinquency slow file percentages.
• Offer additional loan products to current customers.
• Execute business plan for outbound solicitation to former customers.
• Close loans as directed by the Branch Manager.
• Other duties as assigned.

Skills

Customer service

Leadership

Sales mentality

Communication skills

Multi-tasking

Integrity

Education

Sophomore/Junior/Senior in accredited college program

Tools

Computer literacy

Job description

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times. We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team. If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

Job Purpose

The purpose of the Branch Operations Intern is to assist in developing the branch’s business, learn the consumer finance business, RM’s business practices and to prepare to manage a branch office.

Duties and Responsibilities

• Complete training program within the required timeframe.
• Understand our personal loan product offerings in order to assist customers in making educated decisions that help them achieve their financial goals.
• Establish and build customer relationships through delivering exceptional service.
• Develop and deliver consolidation options for customers.
• Ability to learn how to underwrite loans.
• Work with past‑due customers to arrange payments.
• Assist in maintaining standards in weekly delinquency reduction and delinquency slow file percentages.
• Offer additional loan products to current customers.
• Execute business plan for outbound solicitation to former customers.
• Close loans as directed by the Branch Manager.
• Other duties as assigned.

Minimum Qualifications

• Current full‑time Sophomore, Junior or Senior in an accredited college program.
• Flexible schedule while working between 8 and 25 hours a week.
• Computer literacy.
• Must pass pre‑employment assessment, drug screen, credit, and criminal background checks.
• Must be eligible and willing to obtain all required certification and licenses.

Preferred Qualifications

• Major in Business related program preferred.
• Previous work experience in customer‑facing environment.
• Willingness to relocate for career advancement.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.

Critical Competencies

• High degree of self‑confidence.
• Leadership qualities.
• High energy.
• Above average communications skills.
• Ambition to work in the finance business and to be a Branch Manager.
• Customer service oriented with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co‑workers.
• Calm under pressure.
• Proven ability to multi‑task.
• High degree of integrity.
• Sales mentality.

Working Conditions

This position works in a Branch office providing services to customers and potential customers in person and over the phone. The Branch Operations Intern typically works 16‑25 hours a week, Monday through Friday with some evenings and Saturdays.

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional’s policy of non‑discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.