Branch Operations Coordinator

First Financial Bank NA; Cayuga (IN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

ESOP

Paid time off

Job summary

First Financial Bank is seeking a Branch Operations Coordinator to support daily branch operations, oversee teller activities, and coach staff. You will drive customer service excellence, identify client needs, and introduce financial solutions while upholding security and regulatory standards.

The role emphasizes collaboration with the Banking Center Manager, cross-functional teamwork, and consistent performance coaching in a fast-paced environment.

Qualifications

• Must have a high school diploma or equivalent, or six months of teller and sales experience.
• Strong sales skills with a track record of meeting client satisfaction and sales goals.
• Excellent client service, interpersonal, and leadership abilities.
• Strong written and verbal communication with professional demeanor.
• Ability to multi-task and stay detail oriented in a fast-paced environment.
• Knowledge of financial products and services.
• Proficient in PC, Microsoft Office, and internet applications.
• Ability to work occasional weekends and extended hours when needed.
• Ability to commute to primary work location and other sites within driving distance.

Responsibilities

• Support Branch Manager in overseeing daily operations and ensuring efficiency.
• Provide leadership and guidance to tellers, including scheduling and coaching.
• Cross-sell products and generate leads for the sales team.
• Deliver exceptional service by building client relationships and identifying needs.
• Follow security procedures and banking regulations while adhering to policies.
• Conduct performance discussions and staff training; communicate policy updates.
• Assist with teller and platform transactions such as check cashing and openings.
• Act as key support to ensure smooth branch operations.

Skills

Sales experience

Leadership

Customer service

Communication skills

Multi-tasking

Financial products knowledge

PC/Microsoft skills

Weekend availability

Time management

Education

High school diploma or equivalent

Job description

Location: CAYUGA, IN (On-Site)

Status: Full-Time, Hourly Non-Exempt

Why Join First Financial Bank?

If you are a detail-oriented professional who enjoys process and delivering exceptional customer service, our Branch Operations Coordinator (BOC) role could be the perfect fit! This position allows you to support branch operations, supervise transactions, and develop your banking career while making a positive impact on the community.

What You’ll Do

• Support Branch Efficiency: Assist the Banking Center Manager in overseeing daily operations and ensuring efficiency.
• Lead & Support: Provide leadership and guidance to tellers, including scheduling, approving transactions, and coaching team members.
• Drive Sales & Service: Introduce clients to new products and services, cross-sell, and generate leads for the sales team.
• Engage Clients: Deliver exceptional service by building relationships, identifying client needs, and providing financial solutions.
• Ensure Compliance: Follow security procedures and banking regulations while maintaining adherence to policies.
• Train & Develop: Conduct performance discussions, coaching sessions, and ensure staff is informed of policy updates.
• Process Transactions: Assist with teller and platform activities, including check cashing, account openings, and client transactions.
• Guide Operations: Act as a key support in branch operations, ensuring smooth execution of daily tasks and operational efficiency.

What We’re Looking For

• High school diploma or equivalent, or six months of experience in the teller function and sales experience.
• Strong sales skills with previous experience meeting client satisfaction and sales goals.
• Excellent client service, interpersonal, and leadership skills.
• Strong written and verbal communication skills with professional grammar and demeanor.
• Ability to multi-task, remain detail-oriented, and work efficiently in a fast-paced environment.
• Knowledge of financial products and services.
• Proficiency in PC, Microsoft, and internet applications.
• Ability to work in a fast-paced, time-sensitive environment with a positive attitude.Ability to work occasional weekends and extended hours when needed.
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

What We Offer

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.