Branch Operations Coordinator

Jobtailor; Bryan (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Wells Fargo in Bryan, Texas is seeking an engaged Teller to accurately process teller transactions and introduce customers to digital banking solutions. You will support daily operations, maintain risk controls, and assist the Branch Manager with scheduling while delivering strong service.

The role emphasizes customer service, integrity, and the ability to resolve issues, with opportunities to grow within a busy banking environment in a community-focused branch.

Qualifications

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
• Ability to educate and connect customers to technology and explain the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent, and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience, including personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to motivate others to achieve full potential and meet established business objectives
• Ability to work a schedule that may include most Saturdays
• Position is not eligible for Visa sponsorship

Responsibilities

• Accurately process and approve teller transactions
• Share digital solutions and make appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks
• Support the Branch Manager with operational tasks and scheduling
• Resolve daily teller-line operational issues under regional banking management direction
• Support customers and employees in resolving or escalating concerns and complaints
• Exercise judgment within defined policies and procedures with manager guidance
• Provide excellent customer service by demonstrating care, building relationships, and completing requested transactions
• Identify information and services that meet customers’ financial needs
• Motivate a diverse team to reach its potential and meet business objectives
• Follow Wells Fargo risk, compliance, monitoring, escalation, and remediation requirements

Skills

Customer service

Cash handling

Fraud prevention

Digital banking solutions

Risk management knowledge

Interpersonal skills

Organization

Judgment and decision-making

Tools

Retail compliance controls

Job description

• Accurately process and approve teller transactions
• Share digital solutions and make appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks
• Support the Branch Manager with operational tasks and scheduling
• Resolve daily teller-line operational issues under regional banking management direction
• Support customers and employees in resolving or escalating concerns and complaints
• Exercise judgment within defined policies and procedures with manager guidance
• Provide excellent customer service by demonstrating care, building relationships, and completing requested transactions
• Identify information and services that meet customers’ financial needs
• Motivate a diverse team to reach its potential and meet business objectives
• Follow Wells Fargo risk, compliance, monitoring, escalation, and remediation requirements

Requirements

• 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education
• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
• Ability to educate and connect customers to technology and explain the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent, and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience, including personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Ability to motivate others to achieve full potential and meet established business objectives
• Ability to work a schedule that may include most Saturdays
• Position is not eligible for Visa sponsorship

Core Competencies

Demonstrates strong customer service skills, effectively resolving issues and educating customers on digital banking solutions. Possesses knowledge of risk management and compliance, with the ability to motivate a diverse team to achieve business objectives.

Highest-signal resume keywords

• Customer Service Experience
• Cash Handling Experience
• Risk Management Knowledge
• Issue Resolution Skills
• Team Motivation

Hard Skills

• Transaction Processing
• Operational Activities
• Fraud Prevention
• Digital Banking Solutions
• Retail Compliance Controls

Soft Skills

• Interpersonal Skills
• Judgment and Decision-Making
• Organization
• Professionalism
• Relationship Building

Industry Keywords

• Banking Operations
• Customer Support
• Loss Prevention
• Compliance Monitoring
• Escalation Procedures