Branch Operations Assistant

Baird; United States; Vor Ort; USD 38.000 - 60.000; Vollzeit

Zusammenfassung

Baird in the United States is seeking a polished, client-focused administrator to support branch client service and marketing efforts within a wealth management framework.

You will manage CRM records, assist with social media initiatives, coordinate events, and help internal teams deliver consistent client service. The role requires strong communication, organization, and technical aptitude, with opportunities to support advisors and intern programs.

Qualifikationen

• 1+ years customer service or administrative experience; preferably in financial services.
• Strong communication and client service skills with a professional demeanor.
• Detail oriented and able to manage multiple tasks with minimal supervision.

Aufgaben

• Answer inquiries from internal associates and business partners; liaison between financial advisors and PWM support teams.
• Support Social Media strategy for the branch (LinkedIn, Website, X, etc.).
• Maintain CRM system and use it to manage client relationships, mailings, reporting, and email tracking.
• Coordinate vendor events, arrange conference rooms, and manage office supplies.
• Process daily check deposits and handle mail routing, copying, faxes, and file maintenance.
• Log compliance files and support routine reporting for branch management.

Kenntnisse

Customer service

Communication

Microsoft Office

CRM tools

Problem solving

Ausbildung

High school diploma

Associate's or Bachelor's degree preferred

Tools

CRM platforms

Microsoft Office suite

Private Wealth Management tools (Thomson ONE, Albridge, Envestnet, CRM, Money Guide Pro, Liquid Office)

Jobbeschreibung

About the Role:

Be responsible for the client service & marketing functions of the branch following a wealth management or portfolio management business approach, including any operational functions necessary to meet client service requirements. This highly visible position requires a polished professional with superior, communication, customer service and organizational skill.

The Impact You’ll Make:

• Answer inquiries from internal associates and business partners in a professional and pleasant manner. Act as a liaison between financial advisors and internal PWM support teams
• Assist the Social Media strategy for the branch, including LinkedIn, Website, X, etc.
• Seek ways to enhance internal operations for the branch that provide FA(s) business effectiveness and marketability
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of assisting our teams in implementing well-defined client service models
• Collaborate with branch leadership to orchestrate student worker and summer intern duties
• Process daily check deposits
• Maintain knowledge or compliance policies for internal associate inquiries
• Maintain schedule of Broker of the Day call log on a quarterly basis for all incoming switchboard inquiries
• Plan, coordinate and arrange for vendor luncheons, etc. Set up and maintain conference rooms, office supplies, and restocking
• Sort, process and route incoming and outgoing mail
• Copy, fax, and file various materials as needed
• Log Compliance files. File paperwork such as wires and branch manager daily reports
• Perform other duties as assigned

What You’ll Bring to Baird:

• High school diploma required. Associate’s or Bachelor’s degree preferred, not required
• 1+ years previous customer service or administrative experience; preferably in the financial services industry
• Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred
• Excellent verbal communication skills; excellent telephone and client service skills
• Detail oriented. Critical thinking and proactive problem solving skills
• Good analytical skills with ability to perform semi-advanced math
• Ability to work independently with minimal supervision; ability to be flexible
• Ability to handle clients professionally and manage challenging situations
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms (Thomson ONE, Albridge, Envestnet, CRM, Money Guide Pro, Liquid Office etc.). Strong organizational skills -- consistent ability to prioritize work flow of self and Financial Advisors in order to achieve specific goals in a timely manner
• Ability to lift, move, and transport items up to approximately 25 pounds as needed to support office operations, client events, and team activities.

#LI-PWM2

Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.