Client Specialist

Baird; Sarasota (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Baird in Sarasota, FL is seeking a Client Specialist to deliver exceptional client service and support to Financial Advisors within Private Wealth Management. You’ll coordinate onboarding, paperwork, and communications, and help manage client events and reporting.

Role requires 2+ years of experience, active licenses or willingness to obtain, strong tech skills, and excellent communication. Collaborative team environment with opportunities to contribute across client services and operations.

Qualifications

• 2+ years of prior industry and/or administrative work experience.
• Active SIE Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or willingness to study and obtain within 18 months; title may be Client Assistant if not fully licensed.
• Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and navigate Private Wealth Management technology platforms.
• Excellent verbal and written communication skills; ability to exchange ideas and information.
• Detail oriented with emphasis on accuracy.
• Strong organizational skills – prioritize workflow to achieve goals.
• Understands compliance regulations and confidentiality.
• Good analytical and critical problem-solving skills.
• Bachelor’s degree preferred, not required

Responsibilities

• Coordinate client onboarding, manage advisor prospect pipelines, assist with proposal generation, and prepare new account paperwork.
• Open accounts, transition assets to Baird, and establish ongoing client service plans.
• Leverage Corporate Resource Groups to tailor wealth management solutions.
• Answer incoming calls, manage client needs, and advise advisors on actions.
• Schedule client appointments and conference rooms as needed.
• Assemble materials for client meetings and prepare reports.
• Ensure compliance with firm and industry policies.
• Possibly manage FA and Team’s social media presence.
• Maintain CRM and use it to drive client service models.
• Organize seminars and client events; design content and materials.
• Seek ways to enhance advisor business effectiveness and marketability.
• Initiate and complete transactions to fully service client accounts.
• Enter security orders per instructions or verbal direction
• Provide backup to other teams as needed
• Review investment opportunities daily and notify advisors for action

Skills

Client service

Communication

Organization

Attention to detail

Technology aptitude

Education

Bachelor’s degree preferred

Tools

Microsoft Office

CRM platforms

AI-enabled solutions

Job description

About the Role:

As a Client Specialistat Baird, you’ll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors.You’ll be at the heart of the client experience—coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird’s Private Wealth Management business, where true wealth management means understanding each client’s unique vision and tailoring solutions to help them succeed.

Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists!

The Impact You’ll Make:

• Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan

• Gain knowledge of and leverage partnership with Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients

• Answers all incoming phone calls and handles as appropriate.Manages client needs where possible and advises Financial Advisor of action taken

• May schedule client appointments and/or conference room for appointments

• Assemble/generate materials including paperwork and reports for client meetings

• Understand and ensure business adherence with firm and financial industry regulatory policies

• May manage FA and Team’s social media presence (website, LinkedIn, X, etc.)

• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models

• May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact

• Seek ways to enhance FA(s) business effectiveness and marketability

• Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed

• May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction

• May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary

• Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days’ activities

What You’ll Bring to Baird:

• 2+years of prior industry and/or administrative work experience

• Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant

• Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms

• Excellent verbal and written communication skills; ability to adeptly exchange ideas and information

• Detail oriented with an emphasis on accuracy

• Strong organizational skills – consistent ability to prioritize workflow of team to achieve specific goals in a timely manner

• Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations

• Good analytical and critical problem-solving skills

• Bachelor’s degree preferred, not required

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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.