Branch Operations Assistant

ROBERT W. BAIRD & CO. INCORPORATED; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

ROBERT W. BAIRD & CO. INCORPORATED is seeking a client service and administrative professional in Houston to support branch operations. You will manage client communications, CRM activities, and assist with social media strategy to enhance market visibility.

The role requires strong communication, organizational skills, and the ability to work with financial advisors and internal teams. Prior financial services exposure is a plus, with a focus on accuracy and proactive problem solving.

Qualifications

• 1+ years of customer service or administrative experience, preferably in financial services.
• Strong technology aptitude with ability to adopt new tools, including AI-enabled solutions.
• Excellent verbal communication and client service skills.
• Detail oriented with proactive problem solving.

Responsibilities

• Answer inquiries from internal associates and business partners in a professional manner.
• Assist the Social Media strategy for the branch (LinkedIn, Website, X, etc).
• Seek ways to enhance internal branch operations for effectiveness and marketability.
• Maintain CRM system for Financial Advisor(s) and leverage it for client communications and reporting.
• Coordinate student workers and summer interns with branch leadership.
• Process daily check deposits.
• Maintain knowledge of compliance policies for internal inquiries.
• Log the quarterly Broker of the Day call log for switchboard inquiries.
• Plan and arrange vendor luncheons and set up conference rooms.
• Sort, process and route mail; copy, fax, and file materials as needed.
• Log compliance files and file wires and daily reports.
• Perform other duties as assigned.

Skills

Customer service

Administrative experience

Microsoft Office

Communication

Problem solving

Analytical skills

AI-enabled solutions

Technology aptitude

Education

Associate's degree preferred

Bachelor’s degree preferred

Tools

CRM systems

Job description

About the Role:

Be responsible for the client service & marketing functions of the branch following a wealth management or portfolio management business approach, including any operational functions necessary to meet client service requirements. This highly visible position requires a polished professional with superior, communication, customer service and organizational skill.

The Impact You'll Make:

• Answer inquiries from internal associates and business partners in a professional and pleasant manner. Act as a liaison between financial advisors and internal PWM support teams
• Assist the Social Media strategy for the branch, including LinkedIn, Website, X, etc.
• Seek ways to enhance internal operations for the branch that provide FA(s) business effectiveness and marketability
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of assisting our teams in implementing well-defined client service models
• Collaborate with branch leadership to orchestra student worker and summer intern duties
• Process daily check deposits
• Maintain knowledge or compliance policies for internal associate inquiries
• Maintain schedule of Broker of the Day call log on a quarterly basis for all incoming switchboard inquiries
• Plan, coordinate and arrange for vendor luncheons, etc. Set up and maintain conference rooms, office supplies, and restocking
• Sort, process and route incoming and outgoing mail
• Copy, fax, and file various materials as needed
• Log Compliance files. File paperwork such as wires and branch manager daily reports
• Perform other duties as assigned

What You'll Bring to Baird:

• High school diploma required. Associate’s or Bachelor’s degree preferred, not required
• 1+ years previous customer service or administrative experience; preferably in the financial services industry
• Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred
• Excellent verbal communication skills; excellent telephone and client service skills
• Detail oriented. Critical thinking and proactive problem solving skills
• Good analytical skills with ability to perform semi-advanced math
• Ability to work independently with minimal supervision; ability to be flexible
• Ability to handle clients professionally and manage challenging situations
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms (Thomson ONE, Albridge, Envestnet, CRM, Money Guide Pro, Liquid Office etc.). Strong organizational skills -- consistent ability to prioritize work flow of self and Financial Advisors in order to achieve specific goals in a timely manner

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