Branch Administrative Manager

ROBERT W. BAIRD & CO. INCORPORATED; Wexford (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

ROBERT W. BAIRD & CO. INCORPORATED in the United States is seeking a Branch Administrative Manager to lead branch support staff, train and supervise associates, and implement branch procedures while coordinating with PWM leadership.

The role includes conducting compliance reviews, managing staffing metrics, facilitating performance development, and supporting recruiting for Financial Advisors. Strong communication, organizational skills, and licensing (SIE, Series 7/63/65/66) are required, with

Qualifications

• Leadership and supervisory experience with branch staff.
• SIE and Series 7/63/65/66 licenses; willingness to obtain additional licenses.
• Strong communication, organizational, and technology aptitude.
• Ability to train, develop, and supervise associates and drive goals.

Responsibilities

• Train, develop, and supervise branch office support associates.
• Establish and implement branch procedures and communicate with staff.
• Coordinate branch marketing initiatives and monitor budgets and reports.
• Perform compliance reviews and back up Branch Manager as needed.
• Lead monthly branch support staff meetings and performance management.
• Schedule hours, onboarding/off-boarding, and staffing metrics; act as backup.

Skills

Leadership

Team management

Communication skills

Organizational skills

Tech aptitude

Adaptability

Education

SIE and Series 7/63/65/66 licenses

Bachelor's degree preferred

Tools

AI-enabled tools

Job description

About the Role:

Baird's Branch Administrative Managers are primarily responsible for leadership of branch support staff. You will train, develop, and supervise branch office support associates, and facilitate ongoing associate communication. The Branch Administrative Manager (BAM) establishes and implements branch procedures, and researches and completes special projects. In addition, you will act as a branch marketing liaison and Financial Advisor (FA) recruiting resource. The BAM may be responsible for compliance oversight delegated by the Branch Manager via the Branch Office Manager’s Letter of Delegation. These duties may occur with multiple branches. Within a Market, the BAM aligns processes and practices of other administrative leaders.

The Impact You’ll Make:

• Work in partnership with the Market Director and/or Branch Manager to drive strategic priorities for the market and branch. This could involve project management, managing components of the recruiting process, and monitoring of branch progress towards goals

• Collaborate with Marketing and Branch Manager on branch marketing initiatives (i.e., Next Gen, wealth planning, etc.)

• Work in partnership with the Market Director and/or Branch Manager to monitor and track branch marketing budgets, P&L reports, FA and branch rankings, and manage office equipment needs

• Perform daily, monthly and annual compliance reviews indicated on the Branch Office Manager’s Letter of Delegation, and will act as a backup to the Branch Manager in accordance with the letter of delegation

• Be responsible for quarterly staffing metrics, progressive discipline, in partnership with Human Resources and Branch Manager

• Guide associates through ongoing performance management which includes goal setting, performance coaching, and career development

• Assess and identify with all branch support to develop goals that align with PWM’s Strategic Priorities, FA Business Plans and branch business needs

• Resolve associate issues and interpret policies, procedures, and guidelines for staff

• Plan and lead monthly branch support staff meetings

• Educate associates of PWM initiatives, business unit results and branch specific results

• Supervise and evaluate the work of the branch support staff

• Schedule support staff work hours and time off to provide adequate coverage

• Responsible for the employment life cycle, including interviewing and onboarding or off-boarding, of branch associates

• May act as backup to staff, filling in where necessary

What You’ll Bring to Baird:

• 7+ years of industry experience with a minimum of three years as a Client Specialist or Senior Client Specialist or comparable role. Previous supervisory experience required

• Must be SIE, Series 7, 63/65 or 66 licensed and be willing to obtain the Series 9 and 10 licenses within 12 months of hire

• Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred

• Ability to work well in and effectively lead a team

• Excellent social, written and verbal communications skills are a must and ability to effectively relate to others

• Strong organizational skills--ability to prioritize and delegate branch’s daily workflow to effectively organize tasks/people in order to achieve specific goals

• Bachelor’s degree preferred, not required

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