Branch Operations Assistant

ROBERT W. BAIRD & CO. INCORPORATED; Ann Arbor (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

ROBERT W. BAIRD & CO. INCORPORATED in Ann Arbor, MI is seeking a polished, client-service oriented administrator to support wealth management operations.

The role partners with financial advisors and PWM teams to manage client service workflows, CRM updates, and marketing activities while ensuring top-tier service standards. You will handle inquiries, assist social media efforts, coordinate branch events, and maintain documentation and vendor relationships.

Qualifications

• High school diploma is required; associate or bachelor’s degree is preferred but not required.
• 1+ years of customer service or administrative experience, preferably in financial services.
• Proven technology aptitude and ability to adapt to new tools, including AI-enabled solutions.
• Excellent verbal and phone-based client service skills with attention to detail.
• Ability to work independently and handle client inquiries professionally.

Responsibilities

• Answer inquiries from internal associates and business partners in a professional, pleasant manner.
• Assist the Social Media strategy for the branch, including LinkedIn, Website, and X.
• Maintain the CRM system for Financial Advisors and manage client communications.
• Coordinate vendor luncheons and arrange for conference rooms and office supplies.
• Log Compliance files and process wires and branch manager daily reports.
• Support branch leadership with student workers and intern duties.

Skills

Customer service

Communication

Organizational skills

CRM systems

Problem solving

Analytical thinking

Independence

Education

High school diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Thomson ONE

Albridge

Envestnet

Money Guide Pro

Liquid Office

Job description

About the Role:

Be responsible for the client service & marketing functions of the branch following a wealth management or portfolio management business approach, including any operational functions necessary to meet client service requirements. This highly visible position requires a polished professional with superior, communication, customer service and organizational skill.

The Impact You’ll Make:

• Answer inquiries from internal associates and business partners in a professional and pleasant manner. Act as a liaison between financial advisors and internal PWM support teams
• Assist the Social Media strategy for the branch, including LinkedIn, Website, X, etc.
• Seek ways to enhance internal operations for the branch that provide FA(s) business effectiveness and marketability
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of assisting our teams in implementing well-defined client service models
• Collaborate with branch leadership to orchestra student worker and summer intern duties
• Process daily check deposits
• Maintain knowledge or compliance policies for internal associate inquiries
• Maintain schedule of Broker of the Day call log on a quarterly basis for all incoming switchboard inquiries
• Plan, coordinate and arrange for vendor luncheons, etc. Set up and maintain conference rooms, office supplies, and restocking
• Sort, process and route incoming and outgoing mail
• Copy, fax, and file various materials as needed
• Log Compliance files. File paperwork such as wires and branch manager daily reports
• Perform other duties as assigned

What You’ll Bring to Baird:

• High school diploma required. Associate’s or Bachelor’s degree preferred, not required
• 1+ years previous customer service or administrative experience; preferably in the financial services industry
• Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred
• Excellent verbal communication skills; excellent telephone and client service skills
• Detail oriented. Critical thinking and proactive problem solving skills
• Good analytical skills with ability to perform semi-advanced math
• Ability to work independently with minimal supervision; ability to be flexible
• Ability to handle clients professionally and manage challenging situations
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms (Thomson ONE, Albridge, Envestnet, CRM, Money Guide Pro, Liquid Office etc.). Strong organizational skills -- consistent ability to prioritize work flow of self and Financial Advisors in order to achieve specific goals in a timely manner

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