Branch Operations Assistant

RB Global Inc.; Tucson (AZ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with 100% match up to 4%

15 days PTO annually

Job summary

RB Global Inc. is seeking a Branch Operations Assistant in Tucson, Arizona, to support customer and branch inquiries, perform clerical duties, and assist with vehicle maintenance and check-in. The ideal candidate will have strong leadership and communication skills, a willingness to learn, and preferably experience in equipment rental or automotive repair.

This full-time position offers benefits including medical, dental, vision insurance, a 401k match, and 15 days of PTO annually.

Qualifications

• Ability to work independently.
• Willing to learn how to operate a forklift within 90 days.
• Experience in equipment rental or related field is preferred.

Responsibilities

• Provide various customer support services.
• Process orders and enter data into the computer system.
• Respond to customer questions and requests.
• Detail vehicles to enhance their value at auction.
• Safely operate passenger vehicles at the facility.

Skills

Strong leadership skills

Superior time management skills

Problem resolution

Excellent professional communication skills

Forklift operation

General mechanical knowledge

Basic automotive repair skills

Microsoft Office (Excel, PowerPoint)

Job description

Description

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.

Qualifications

• Strong leadership skills.
• Superior time management skills.
• Ability to work independently.
• Strong proficiency in problem resolution.
• Excellent professional communication skills to interact effectively with customers & towers – both verbal and written.
• Willing to learn how to operate a forklift (Within 90 days of starting position).
• General mechanical knowledge of makes and models of vehicles required.
• Experience in the equipment rental or construction industry and/or related field preferred.
• Basic automotive repair skills preferred.
• Previous forklift operating experience.
• Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
• This position involves outdoor work in all types of weather.

Responsibilities

• Provide various customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing assignments, filing, and related clerical duties.
• Process all necessary paperwork for auction day, securing necessary approvals.
• Follow well-established procedures and under the close direction of the supervisor.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Vehicle check‑in by recording and filing information on vehicles being assigned to the facility.
• Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
• Experienced loader operation.
• Able and willing to report all violations of company policy to a supervisor or manager, immediately.
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
• Other duties as assigned per business needs.

Benefits

RB Global full‑time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.