Branch Operations and Pipeline Manager

Summit Funding, Inc.; Chicago (IL); Hybrid; USD 70,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K match

Paid time off and holidays

Job summary

A leading mortgage lender in Chicago seeks an Operations Manager to oversee the branch’s loan pipeline and team performance. Responsibilities include managing the loan processing, mentoring staff, and ensuring efficient operations. Candidates should have a minimum of 5 years mortgage experience, proficient in loan originating systems, and possess strong communication skills. This hybrid role offers competitive compensation based on experience, along with bonuses and comprehensive benefits.

Qualifications

• 5 years of hands-on experience in mortgage processing or underwriting.
• 2 years in a managerial role like Operations Manager or Processing Manager.
• Proficient in loan processing systems.

Responsibilities

• Oversee loan pipeline from application to funding.
• Train and develop team members on operational processes.
• Monitor daily reports to ensure compliance with deadlines.

Skills

5 years of hands‑on current mortgage experience

Proficiency in DU/DO, LP

Excellent verbal and written communication skills

Ability to coach and lead team members

Tools

Encompass

Microsoft Office Suite

Outlook

Job description

Company Description

Summit Funding, Inc is one of the oldest still privately owned top 50 national mortgage lenders. When Todd Scrima, our owner and CEO founded our company in 1995 his dream was not to be the biggest, but to strive to be the best. Our growth mindset, positive culture, and history of stability are just a few things that position our company as a leader in the mortgage industry.

Benefits and Perks

• Opportunity to further a career in a competitive, fast-paced growing industry where you can make a difference in people’s lives.
• Opportunity to earn competitive compensation including possible bonuses based on performance.
• Full benefits include medical, dental, vision, 401K plus match, 11 paid holidays, paid time off, and more.
• Fun team atmosphere, professional development, and more.

Job Description

We are excited to hire an Operations Manager for our downtown Chicago Team!

Starting salary ranges between $70,000 to $118,000 depending on experience, with monthly bonuses based on branch production.

This position requires the ability to work a hybrid schedule in our downtown Chicago office but work from home opportunities will be available.

The Branch Operations Manager is responsible for leading, motivating, and driving team performance and the overall growth and profitability of the branch through overseeing the loan pipeline through processing, underwriting, closing and post-closing functions. They will manage and mentor the branch support staff including Loan Partners and Loan Processors.

Essential Duties of the Position

• Provide support and resolutions to the challenges arising from branch operations.
• Oversee the loan pipeline from application through funding to ensure critical dates are consistently met.
• Carry a small, personal pipeline of loans.
• Train, develop and coach new team members on all aspects of their position (with the exception of how to sell).
• Monitor daily reports and LOS dashboards to track file status, and reassign or escalated issues as needed to meet turn times.
• Facilitate a weekly pipeline meeting that reviews in detail every loan scheduled to close in the next 60 days.
• Set daily priorities for processing team members.
• Respond to team members’ time-off requests and ensure appropriate branch coverage.
• Coordinate staffing and capacity planning to meet service level expectations and handle file overflow.

Qualifications

• 5 years of hands‑on current mortgage experience, preferably in processing or underwriting.
• 2 years of recent experience in a Processing Manager, Operations Manager, Pipeline Manager or similar role.
• NMLS license a plus.
• Must be proficient in DU/DO, LP, and major Originating systems. Encompass experience preferred.
• Current experience with Fannie Mae, Freddie Mac, FHA, Condo, Jumbo, Non QM (DSCR and Bank Statement), DPA (IHDA) products and investor guidelines.
• Strong professional presence; proven ability to effectively deal with challenges.
• Proficient in Microsoft Office Suite and Outlook applications.
• Must have excellent verbal and written communication skills, including the ability to effectively communicate with a wide variety of individuals from various backgrounds and all organizational levels.
• Demonstrated ability to coach and lead team members.
• Must be flexible, able to prioritize workload, able to manage multiple tasks, and have strong attention to detail.

Additional Information

All your information will be kept confidential according to EEO guidelines.