Branch Office Administrator

Purcor; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading pest control company as a Branch Office Administrator where your skills can shine. You'll be responsible for managing calls, customer documents, and ensuring exceptional service quality. We offer competitive pay, benefits, and career growth opportunities in a supportive environment.

Benefits

Competitive Base Pay

Medical, Dental & Vision Benefits

Paid Time Off (PTO) and Holiday Pay

401K Retirement Savings with Company Match

Employer Paid Life Insurance

Opportunities for Advancement

Laptop or iPad, iPhone

Qualifications

• High School diploma or equivalent is required.
• Previous administrative and customer service experience is preferred.
• Proficiency in PestPac CRM is a plus.

Responsibilities

• Responding to inbound calls and resolving issues.
• Documenting customer calls accurately and managing service agreements.
• Entering lead information into the PestPac database.

Skills

Customer Service

Administrative Skills

CRM Proficiency

Education

High School Diploma or Equivalent

Tools

PestPac

Job description

Join the buzz at PURCOR Pest Solutions, where we're not just about bugs, we're about building careers as big as your ambition! Ranked #19 on PCT Magazine's top 100 list, we're the fastest–growing name in pest control with a national footprint and a mission to protect what matters most – families and businesses. And guess what? We're on the hunt for passionate Branch Office Administrators to join our stellar team!. Are you looking for a career as big as your ambition? Apply now.

WHAT’S IN IT FOR YOU:

• Competitive Base Pay PLUS uncapped commission potential and bonus potential! (hello, pay raise!)
• Medical, Dental & Vision Benefits (because health is wealth)
• Employer Paid Long-Term Disability (LTD) (we've got your back)
• Employer Paid Life Insurance (yep, we've got that covered too)
• Paid Time Off (PTO) and Holiday Pay (time to recharge!)
• 401K Retirement Savings with Company Sponsored Match (who doesn’t love free money!)
• Opportunities for advancement & career growth (sky's the limit!)
• Other Company Provided Benefits:
  • Laptop or iPad, iPhone

JOB SUMMARY:

Joining this career opportunity grants you the chance to become an integral member of a diligent team that has been delivering unwavering dedication, exceptional service quality, and unmatched customer service experience.

YOU WILL BE RESPONSIBLE FOR:

• Responding to inbound callers and call center transfers with information, resolving issues or directing the call to the appropriate person or department.
• Documenting all customer call accurately on customer’s account and forwards to appropriate associate.
• Completes service agreements received from branch-specific technicians, sales reps, management, and region-specific customer care center.
• Entering lead information into database PestPac accurately and scheduling appointment with proper sales representative.

NEED TO BE MOST SUCCESSFUL:

• High School diploma or equivalent.
• Previous administrative and/or customer service experience is preferred.
• Proficiency in CRM pest control systems, particularly PestPac is preferred.
• Ability to pass a criminal background check and drug screening.

We are committed to assembling a diverse workforce because different backgrounds make us stronger! We're proud to be an Equal Opportunity employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.

Join us in our quest to create a Drug-Free Workplace and become the hero our clients need!