Branch Member Service Pro II - Financial Guidance

Golden1; Salinas (CA); On-site; USD 26,174 - 35,817; Part time

Job summary

Golden 1 Credit Union is seeking a Part-Time Member Service Specialist II at the Westridge Branch in Salinas, CA. You will process daily financial transactions, provide branch services, and help members with product recommendations while maintaining accuracy and security.

The role emphasizes excellent service, knowledge of Golden 1 products, and compliance with procedures. It includes mentoring junior staff and supporting cash-handling duties as needed.

Qualifications

• H.S. Diploma or GED required.
• 1+ years of cash handling or service-oriented experience.
• 6+ months as MSS I or teller at Golden 1 or another financial institution preferred.

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers and transactions, debit card issuance.
• Assesses members’ needs while processing transactions.
• Identifies opportunities to help members with Golden 1 products or services and documents in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations department.
• Assists with ATM and Teller Cash Dispenser Unit operations.
• Mentors MSSIs and assists MSS III and above with open/close responsibilities.
• Opens deposits and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs.

Skills

Cash handling

Education

H.S. Diploma or GED

Job description

Golden 1 Credit Union is seeking a Part-Time Member Service Specialist II at the Westridge Branch in Salinas, CA. You will process daily financial transactions, provide branch services, and help members with product recommendations while maintaining accuracy and security.

The role emphasizes excellent service, knowledge of Golden 1 products, and compliance with procedures. It includes mentoring junior staff and supporting cash-handling duties as needed.