Branch Manager - Westwood Branch

Somerset Trust Company; Johnstown (Cambria County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bank bonus

401(k)

ESOP

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Paid Holidays

Paid Time Off

Volunteer Time Off

Job summary

Somerset Trust Company in Johnstown, PA seeks an experienced Branch Manager to oversee daily branch operations, lead staff, and ensure outstanding customer service across all client interactions. The role requires prior branch or people management, banking knowledge, and a high school diploma; some college preferred.

Proficiency with DNA and Microsoft Office is expected, with accountability for training, scheduling, and compliance.

Qualifications

• Prior branch management or people management experience is preferred.
• Prior banking experience and a general knowledge of retail products.
• High school diploma or GED required; some college preferred.

Responsibilities

• Oversee all daily branch operations
• Provide leadership and supervision to branch staff
• Serve as backup for all operational roles within the branch
• Resolve customer complaints and elevate to the Community Manager when necessary
• Assist in hiring, training, performance management, and disciplinary actions
• Manage branch scheduling and staffing
• Oversee all branch audit functions and compliance initiatives
• Ensure timely and accurate processing of Garda shipments and deliveries
• New account opening and account maintenance
• Collaborate with the Community Manager on outreach efforts and community engagement
• Supply weekly report to Community Manager
• Adhere to the company’s WE Statements and customer service standards
• Remain knowledgeable and ensure department adherence to all internal policies and procedures as well as to all applicable State and Federal Banking Regulations
• Understand and support all BSA/AML responsibilities as applicable to the position as well as consistently, accurately, and timely carry out these responsibilities in compliance with the Bank’s internal policies
• Demonstrate adaptability in evolving environments and perform other related work and duties as assigned

Skills

Leadership

People management

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Some college preferred

Tools

DNA banking software

Microsoft Office (Word, Excel, Outlook)

Job description

• Location 1739 Lyter Drive,Johnstown, PA, 15905,United States
• Job Category Banking, Finance
• Employee Type Exempt FT
• Manage Others Yes

Summary

Somerset Trust Company employees are an asset to the company and are friendly, reliable, and compassionate about providing excellent customer service to all internal and external customers. Employee should understand the culture and philosophy of the bank to perform their duties while demonstrating professional expertise in all aspects of job practicing sound decision making and maintaining consistent performance of all duties. This role requires the ability to lead by demonstrating and upholding expectations for a professional, respectful, and positive work environment for their fellow colleagues and customers.

Essentail Duties and Responsibilities:

• Oversee all daily branch operations
• Provide leadership and supervision to branch staff
• Serve as backup for all operational roles within the branch
• Resolve customer complaints and elevate to the Community Manager when necessary
• Assist in hiring, training, performance management, and disciplinary actions
• Manage branch scheduling and staffing
• Oversee all branch audit functions and compliance initiatives
• Ensure timely and accurate processing of Garda shipments and deliveries
• New account opening and account maintenance
• Collaborate with the Community Manager on outreach efforts and community engagement
• Supply weekly report to Community Manager
• Adhere to the company’s WE Statements and customer service standards
• Remain knowledgeable and ensure department adherence to all internal policies and procedures as well as to all applicable State and Federal Banking Regulations
• Understand and support all BSA/AML responsibilities as applicable to the position as well as consistently, accurately, and timely carry out these responsibilities in compliance with the Bank’s internal policies
• Demonstrate adaptability in evolving environments and perform other related work and duties as assigned

Education and/or Experience:

• Prior branch management or people management experience is preferred.
• Prior banking experience and a general knowledge of retail products.
• High school diploma or general education degree (GED) required. Some college background strongly preferred, but not required.

TECHNICAL SKILLS:

• Proficient with DNA and Microsoft Office products including Word, Excel, Outlook
• Must be willing to learn new systems and adapt to emerging technologies

LANGUAGE SKILLS:

• Ability to analyze reports and communicate the results to others
• Ability to read interpret documents such as procedure manuals and release notes
• Ability to write business correspondence, and policies using proper grammar and accurate spelling

MATHMATICAL SKILLS:

• Proficient in calculating figures and amounts such as balances, payments, interest, etc.

REASONING ABILITY:

• Strong problem-solving skills that utilize both quantitative and qualitative information along with intuition
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Organizational, priority setting, and decision-making skills are also required

PHYSCIAL DEMANDS:

• While performing the duties of this job, the employee is required to use hands and fingers to operate office equipment, telephones, etc.
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, and ability to adjust focus

WORK ENVIRONMENT:

• The noise level in the work environment is usually moderate.

BENEFITS AND ADDITIONAL INFORMATION:

• Bank wide bonus, 401(k), ESOP, Medical, Dental & Vision insurance, Health Savings Account, Life Insurance, Paid Holidays, PTO, and Paid Volunteer Time.

This job description is not designed as a comprehensive list of activities, duties, and/or responsibilities and may change at any time with or without notice. The duties and qualifications stated within this job description are representative of the knowledge, skill, and/or ability required for this position.

Somerset Trust Company is an Equal Opportunity Employer, including disability and protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.