Branch Manager Trainee

Mariner Finance, LLC; Pensacola (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking motivated individuals to join their team as part of a dynamic training program. This role offers a unique opportunity to learn all aspects of branch operations while providing exceptional customer service. You'll be empowered to take initiative and manage multiple priorities in a fast-paced environment. With comprehensive benefits and a competitive salary structure, this position is ideal for recent graduates eager to kickstart their careers in the financial services sector. If you are a natural leader ready to make an impact, this opportunity is for you!

Benefits

Health Insurance

401(k) with Company Matching

Paid Time Off

Employee Assistance Program

Education Assistance Program

Referral Incentives

Flexible Spending Account

Vision Insurance

Company-paid Life Insurance

Access to training programs

Qualifications

• Bachelor's degree or 4 years of experience in Consumer Lending or Financial Services.
• Must obtain required licenses to sell insurance products.

Responsibilities

• Complete comprehensive Branch Manager Training Program.
• Provide quality service to customers seeking loans.
• Assist Branch Manager in daily operations and sales efforts.

Skills

Effective communication

Problem-solving skills

Interpersonal skills

Time management

Education

Bachelor's degree

4 years of related experience

Tools

Personal computer skills

Job description

Mariner Finance is looking for recent college grads who are natural leaders, aren’t afraid to take initiative, and are able to manage multiple priorities in a fast-paced environment.

Mariner Finance offers a comprehensive training program that will JUMPSTART your career at our growing organization!
If this sounds like an exciting opportunity for you, apply today!

Hours of Work:

Tuesday: 9:00AM-7:00PM

Friday: 9:00AM-5:30PM

Saturday hours required seasonally and as business needs require

Full-Time, Non-Exempt

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Supervisory Responsibility: None

Reports To: Branch Manager

In This Role, You Will: Successfully complete a comprehensive Branch Manager Training Program according to a specific schedule and learn all aspects of Branch Operations during the training period. You will collaborate with and support the Branch Manager in managing the branch’s daily operations. You will support sales and collections efforts of the branch through respectful, compassionate, and efficient customer service.

Responsibilities and Essential Duties:

• Provides quality service to existing and prospective customers seeking loans.
• Achieves consistent results and meets expected individual and branch goals related to the sale of company products and services.
• Exercises lending authority when reviewing and approving applications and uses product knowledge in offering loan solutions that meet customer need.
• Takes initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.
• Assists management in proactive daily task assignment to ensure branch is structured to provide quality customer service level.
• Manages approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Uses problem-solving skills to resolve product, service, and policy-related obstacles for customer.
• Acts proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assists Branch Manager in the management of multiple priorities with existing and potential customers, initiates contact with customers to acquire additional financial information, completes reports, and communicates/resolves problem situations.
• Exercises authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assists manager in review of branch income statement and implementing action plans based on analysis.
• In manager’s absence, provides leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.
• Performs relief assignments in other markets across the organization to practice and demonstrate learned skills.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.

Required Qualifications:

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for a college degree. Military rank may also be substituted for a Bachelor’s degree (e.g. E-4, W1, or O3 and above).
• Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.
• Reliable transportation required.
• Effective communication (written & oral) and personal computer skills.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications:

• Internship or work experience in the Consumer Lending or Financial Services industry.
• Bilingual fluency in Spanish/English.

Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about the branch. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Compensation: Competitive Base Salary, Milestone Salary Increases + Debt Assistance Program

Benefits:Mariner Finance offers comprehensive benefits to eligible employees, including:

• Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
• Vision Insurance
• Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
• Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
• 401(k) and Company Matching Contributions
• Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
• 11 Paid Holidays
• FMLA
• Employee Assistance Program (EAP)
• Referral Incentives
• Education Assistance Program
• Complimentary FIMC Membership Plan
• Access to industry-specific training programs
• Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.

Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.