Branch Manager - Sales and Service

Graybar; Wilmington (NC); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

401(k) with company match

Paid vacation

Paid holidays

Paid wellness day

Volunteer time off

Educational reimbursement

Employee stock ownership plan

Job summary

Graybar in Wilmington, NC is seeking a Branch Manager – Sales and Service to develop and implement business plans to meet financial and service goals. You will manage all resources to maximize relationships with customers and suppliers.

You will design programs to maximize sales, monitor performance and inventory, and lead a large team. This role requires strong leadership, communication, and problem-solving skills, with some travel.

Qualifications

• 5+ years experience in sales, operations, service, management or finance.
• 6+ years leadership experience preferred.
• 4 year degree preferred.
• Knowledge of wholesale distribution industry and competitors in assigned territories and of supply chain management principles.
• Knowledge of the impact pricing decisions have on the profit and loss of the Company.
• Oral and written communication skills.
• Negotiation skills.
• Problem solving and conflict resolution skills.
• Ability to effectively supervise staff and achieve established branch, district, and Company results through others.
• Ability to develop and maintain relationships with customers and suppliers to achieve short and long term goals of branch.
• Ability to effectively train and instruct in either a group or individual setting.
• Ability to effectively present Company services and quality standards to customers.
• Ability to handle customer complaints and mediate customer disputes.
• Ability to motivate and influence others.
• Some travel required.

Responsibilities

• Design and implement programs to maximize return on sales.
• Initiate new and improve existing programs that support the branch in meeting or exceeding financial performance metrics.
• Monitor competitive conditions in the territory, and recommend and implement changes as necessary.
• Monitor customer service levels, and take action to improve service as needed.
• Monitor inventory levels, and promote the sale of obsolete and overstocked material.
• Oversee preparation of branch budget, and document actual performance.
• Facilitate resolution of sales, service, and operational issues to ensure branch objectives.
• Provide administrative approvals, maintain Branch security, and maintain a safe working environment.
• Manage a large number of employees, and delegate effectively through key positions.
• Monitor activities to ensure compliance with government regulations and organizational policies and procedures.
• Develop and maintain business relationships with current and potential customers and suppliers.

Skills

Leadership

Negotiation

Communication

Problem solving

Staff supervision

Customer relationships

Strategic planning

Education

Bachelor's degree

Job description

Become part of the excitement.

As a Branch Manager – Sales and Service, you will develop and implement business plans that allow the branch and Company to achieve financial and service goals. You will manage all resources within the branch to maximize business relationships with current and potential customers and suppliers.

In This Role You Will

• Design and implement programs to maximize return on sales
• Initiate new and improve existing programs that support the branch in meeting or exceeding financial performance metrics
• Monitor competitive conditions in the territory, and recommend and implement changes as necessary
• Monitor customer service levels, and take action to improve service as needed
• Monitor inventory levels, and promote the sale of obsolete and overstocked material
• Oversee preparation of branch budget, and document actual performance via the Branch Steering Committee
• Facilitate resolution of sales, service, and operational issues that arise to ensure branch achieves established objectives
• Provide administrative approvals, maintain adequate Branch security, and maintain a safe working environment
• Manage a large number of employees, and delegate effectively through key positions
• Monitor activities to ensure compliance with government regulations and organizational policies and procedures, ensuring that all required branch activities are completed within established timeframes
• Develop and maintain business relationships with current and potential customers and suppliers

What You Bring To The Table

• Minimum 5 years experience required in sales, operations, service, management, or finance
• 6+ years experience preferred: Leadership experience in sales, operations, service, management, or finance
• 4 year degree preferred
• Knowledge of wholesale distribution industry and competitors in assigned territories and of supply chain management principles
• Knowledge of the impact pricing decisions have on the profit and loss of the Company
• Knowledge of various suppliers and their respective product lines
• Oral and written communication skills
• Negotiation skills
• Problem solving and conflict resolution skills
• Ability to effectively supervise staff and achieve established branch, district, and Company results through others
• Ability to develop and maintain relationships with customers and suppliers to achieve short and long term goals of branch
• Ability to effectively train and instruct in either a group or individual setting
• Ability to effectively present Company services and quality standards to customers
• Ability to handle customer complaints and mediate customer disputes
• Ability to motivate and influence others
• Some travel required

Shift and Hours: Monday - Friday, 8:00am to 5:00pm.

Compensation Details: The expected starting rate of pay for this position is $90,0000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.

This role requires the use of your personal vehicle for business purposes. Graybar offers a Fixed and Variable Rate (FAVR) reimbursement program to support eligible drivers. This program allows you to choose and drive your own vehicle, rather than a company-assigned car, and your reimbursements can help you build equity in your vehicle over time. Please note that certain vehicle requirements, such as age and original MSRP, may impact your eligibility for tax‑free reimbursement. More information about Graybar's FAVR reimbursement program will be shared upon hire.

The Value Of Graybar

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full‑time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our Success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well‑being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever‑changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled