Branch Manager, Pest Control & Field Operations

Certus Pest, Inc.; Chandler, Northern (AZ, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Certus Pest, Inc. seeks an Area/Branch Manager to lead a high-performing branch focused on sales, service, and customer satisfaction while controlling costs. You will recruit, develop, and motivate staff, execute strategic plans, and deliver exceptional customer experiences.

You will drive performance through hands-on leadership, P&L management, onboarding, training, safety, and compliance. You will resolve escalations, oversee assets, and partner with HR on staffing and attendance to build a

Qualifications

• High School diploma or equivalent required; 5 years of proven driving experience.
• Minimum of 5 years’ experience in service industry and/or sales management, P&L management.
• Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Responsibilities

• Lead and develop branch teams to achieve sales, service, and customer retention objectives.
• Drive branch sales performance through strategic planning, coaching, and execution.
• Oversee recruiting, hiring, onboarding, and ongoing training for all branch employees.
• Manage branch financial performance, including P&L, production targets, and inventory control.
• Provide field leadership to ensure service quality, safety, and regulatory compliance.
• Resolve escalated customer issues and ensure timely, effective resolution.
• Partner with HR on employee relations, performance management, and attendance.
• Ensure branch assets—including fleet, equipment, and tools—are safe, compliant, and operational.
• Oversee payroll accuracy, expense management, and adherence to pricing and sales policies.
• Ensure full compliance with state, federal, and company policies and procedures.
• Coach and develop direct reports to build a strong succession pipeline.

Skills

Leadership

Communication

Problem-solving

Decision-making

Team collaboration

Education

High School diploma or equivalent

Job description

Certus Pest, Inc. seeks an Area/Branch Manager to lead a high-performing branch focused on sales, service, and customer satisfaction while controlling costs. You will recruit, develop, and motivate staff, execute strategic plans, and deliver exceptional customer experiences.

You will drive performance through hands-on leadership, P&L management, onboarding, training, safety, and compliance. You will resolve escalations, oversee assets, and partner with HR on staffing and attendance to build a