Branch Manager - Oak Forest

Premier America Credit Union; Houston (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

HSA

Company-Paid Life and AD insurance

Discounts on loans

Paid Vacation, Holiday, and Sick time

401k with match

Educational Assistance Program

Job summary

Premier America Credit Union in Houston, TX is seeking a Branch Manager for Oak Forest to lead the Oak Forest branch, drive new business, and deliver a best-in-class member experience.

You will coach the team, manage branch operations, and ensure compliance with SAFE Act as this role is designated Mortgage Loan Originator. Strong leadership and sales skills required.

Qualifications

• Three to five years of similar or related experience.
• One to three years of supervisory/management experience.
• Advanced sales and lending experience.
• Knowledge of deposits/loans and ancillary products.
• Proven track record of meeting sales goals.
• Strong member focus and experience.
• Ability to lead a high performing team.
• Strong written and verbal communication skills.

Responsibilities

• Effectively manage the Oak Forest branch to drive performance.
• Develop and coach the branch team to meet KPIs for satisfaction, efficiency, and staffing.
• Seek opportunities to improve operations and close performance gaps.
• Champion change and develop knowledge and processes to improve member experience and engagement.
• Establish and maintain professional relations with stakeholders.
• Analyze data to measure and report performance.

Skills

Leadership

Sales experience

Customer service

Public speaking

Relationship building

Team building

Communication

Risk management

Cash handling

High school diploma

Education

High School Diploma or equivalent

Tools

Episys/Symitar Core System

Job description

Branch Manager – Oak Forest

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Description

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Overview

The Branch Manager is responsible for leading and driving new business, ensuring that we provide an excellent and consistent member experience, while maintaining sound branch operations. This highly motivated, passionate, self-starter leads through example, demonstrating an owner mentality with achieving strong results on the branch objectives and goals.

This position is a designated Mortgage Loan Originator (MLO), and as such, requires full compliance with the Secure and Fair Enforcement for Mortgage Licensing (SAFE) Act.

• Leadership: You build trust and demonstrate integrity with noticeable congruence between words and actions. You will organize and influence others to believe in a vision, while creating a sense of direction.
• Teamwork: Your leadership style emphasizes the importance of teamwork, while encouraging individuals to learn and grow. You have been recognized for your excellent interpersonal skills and your ability to effectively communicate, build rapport, and relate to others.
• Coach: You guide and motivate the Branch staff to promote a culture focused on protecting our members’ assets while delivering best in class service.
• Judgement: You make exact decisions about business policies, managing risks and ensuring operations are conducted in accordance with internal policies, procedures, and legal/regulatory requirements.

What You Will Do

• The core responsibility is the effective and efficient management of our Oak Forest branch. This is a highly visible position where success will have a significant impact on the organization.
• Must develop, coach, and lead the branch team to meet key performance indicators including member satisfaction, efficiency and staffing retention and utilization.
• Expected to continuously seek out opportunities to drive operational improvement and productivity, and close performance gaps while meeting established goals.
• Acts as a champion for change within the branch, offering new ideas and continuously developing knowledge and processes to improve the member experience and team member engagement.
• Will establish and maintain effective and professional business relations with internal and external stakeholders.
• Responsible for analyzing and preparing data to measure and report performance.

Requirements

What We Are Looking For

• Three years to five years of similar or related experience, including preparatory experience.
• One to three years Supervisory/Management experience
• Advanced sales and lending experience
• Existing deposit(s) (savings, money market, checking, certificate of deposits); loan(s) (business, consumer, mortgage); and ancillary loan product(s) (guaranteed asset protection, mechanical breakdown, and debt cancellation) knowledge and experience.
• Demonstrated track record of success meeting and/or exceeding established sales goals
• Outstanding member focus and experience
• Demonstrated ability to create and develop a high performing team
• Strong written and verbal communication skills
• Ability to speak publicly and networking for new business opportunities
• Working knowledge of Episys/Symitar Core System, a plus
• Cash handling experience
• A high school degree or equivalent
• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
• Strong “People” skills, comfortable multi-tasking, ability to work independently AND as a member of a team, capable in a relationship focused sales environment. Premier America strongly encourages volunteerism and involvement in local community organizations.

Pay Grade Info

To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $70k - $85k annually

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer - Veteran/Disabled

Drug-free workplace

Perks Important To You

• Competitive pay
• Subsidized health care including medical, dental and vision
• HSA
• Company-Paid Life and A&D insurance
• Discounts on loans (must be a member)
• Paid Vacation, Holiday, and Sick time
• 401k Retirement Saving Plan with a 6% safe harbor employer match
• Educational Assistance Program and more!

About Us

Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas. Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.