Branch Manager (Manchester)

Dupaco Community Credit Union; Manchester (IA); On-site; USD 75,000 - 110,000; Full time

Job summary

Dupaco Community Credit Union seeks a Branch Manager in Manchester, IA to lead daily operations, supervise staff, and execute strategic plans that enhance member experience and branch performance.

You will manage budgets, train employees, and build relationships with members and local organizations to drive growth and engagement in the community.

Qualifications

• Excellent interpersonal and communication skills.
• Bachelor’s degree or equivalent experience preferred.
• High school diploma or equivalent required.

Responsibilities

• Oversee daily branch operations to ensure efficiency and compliance.
• Lead and coach staff to meet performance expectations.
• Develop and execute strategic priorities and department plans.
• Budget, monitor, and approve operational expenses and training.
• Foster relationships with members and community organizations.
• Drive branch revenue, profitability, and growth targets.

Skills

Leadership

Coaching

Communication

Customer service

Attention to detail

Education

Bachelor's degree or equivalent experience

Job description

Bring your passion for leadership to a role where you can make a meaningful difference every day. As a Branch Manager, you'll be responsible for creating exceptional member experiences, strengthening relationships, and developing a team that delivers outstanding results. This is an exciting opportunity for a collaborative leader who is passionate about making a positive impact on our members, fostering team success, and contributing to the communities we serve.

• Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

What you’ll be doing:

• Responsible for creating and/or executing on strategic priorities and department operational plans.
• Supervise and provide coaching and development for employees to ensure employees are engaged and effectively meeting expectations of their jobs.
• Budget, monitor and approve operational expenses including training, workforce, and other department expenses.
• Create and maintain collaborative internal and external relationships through internal peer groups / focus groups as well as various industry and/or community organizations both regionally and nationally.
• Monitor current trends and insights brought forward by various surveys or other voice of the employee and member methods.
• Exhibit overall Dupaco Leadership skills such as initiative, change management, and project management.

Job Expectations

• Oversee all daily operations of the branch to ensure efficiency and compliance with policies and regulations.
• Cultivate strong relationships with new and existing members and seek opportunities to deepen member engagement.
• Meet or exceed branch revenue, profitability, and growth targets through effective sales and business development strategies.
• Recruit, hire, and onboard new branch employees, ensuring staffing needs are met.
• Provide training and mentoring to the branch staff as it relates to member service and individual career development.
• Assist in developing, implementing and tracking of branch goals, strategies and incentives.
• Provide facilities management and administer security procedures for the branch.
• Perform other duties as assigned.

What you’ll need:

• High school diploma or equivalent. Bachelor’s degree in related field or equivalent experience preferred.
• Excellent interpersonal and communication skills
• High attention to detail and accuracy

Behaviors

Required

Functional Expert : Considered a thought leader on a subject

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Enthusiastic : Shows intense and eager enjoyment and interest

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Goal Completion : Inspired to perform well by the completion of tasks

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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