Branch Manager II - Humble

Chartway Federal Credit Union; Humble (TX); On-site; USD 65,000 - 78,000; Full time

Job summary

Chartway Federal Credit Union in Humble, TX, seeks a Branch Manager II to lead sales and daily branch operations. You will drive member growth, coach staff, and maintain service excellence at the Humble location.

The role requires 3–5 years of related experience and a bachelor’s degree or equivalent, with travel as needed to promote membership and represent the branch in the community.

Qualifications

• Bachelor’s degree or equivalent experience.
• Approximately three to five years of demonstrated progression in job related experience.
• Experience in managing branch operations, sales, and customer service.

Responsibilities

• Maximize sales and goal achievement for the branch.
• Oversee day-to-day retail office operations and teller functions.
• Develop relationships with SEGs and community groups to generate loans and deposits.
• Ensure compliance with all credit union policies and procedures.
• Travel as needed to promote Credit Union membership.

Skills

Sales leadership

Coaching

Team motivation

Retail banking

Operations management

Teller operations

Travel willingness

Education

Bachelor’s degree or equivalent experience

Job description

Job Title: Branch Manager II
Job Type: Full-time
Branch Hours: Monday – Thursday 9:00 AM – 5:00 PM; Friday 9:00 AM – 6:00 PM; Saturday 9:00 AM – 1:00 PM
Location: Humble, TX
Hiring Range: $65,000 - $78,000 annually ($2,500 - $3,000 bi-weekly salary)
(Higher compensation may be considered based on experience, qualifications, and internal equity)

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

The Branch Manager will be responsible to the Market Director for maximizing the sales function and goal achievement, and the day-to-day operations for assigned retail office location. Actively seeks out members of SEGs and community groups to generate loans and deposits.

Responsible and Accountable for:

• Responsible for researching member inquiries to ensure increased sales, proper follow-up and continued member satisfaction.
• Identify and maximize the use of credit union services by each member.
• Ensures facilities are well kept and maintained.
• Travels as needed to promote Credit Union membership.
• Comply with all policies and procedures of the credit union relative to branch operations and member transactions.

Knowledge, Skills and Abilities:

• Knowledge of credit union operations and retail delivery services and systems.
• Ability to successfully lead and motivate assigned sales team in achieving organizational goals.
• Ability to coach, mentor and provide timely performance feedback for assigned employees.
• Ability to successfully manage sales of complex financial services across multiple locations.
• Proficient in utilizing ongoing technologies to successfully support sales and the sales management environment.
• Willing to travel as needed.
• Ability to manage location(s) to include all facets of teller operations, cash management, teller staffing and member service.
• Knowledge of the retail office operations technology and procedures and the ability to train others with this expertise.
• Ability to troubleshoot problems with members with regards to service, policies and procedures of the Credit Union.
• Experience in managing in-house and outsource operations.

Education and Experience:

• Education: Bachelor’s degree or equivalent experience.
• Experience: Approximately three to five years of demonstrated progression in job related experience.

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at [e-mail].