Branch Manager II Dedham Branch

Rockland Trust; Dedham (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Rockland Trust is seeking a senior branch leader to manage a midsize retail banking center. You will drive sales, service quality, and staff development while maintaining strong customer relationships across in-branch, call, and digital channels.

You will coach teams to achieve sales and service goals, promote cross-selling and community engagement, and ensure compliance and operational excellence in a dynamic banking environment.

Qualifications

• Retail banking sales leadership experience.
• At least 2 years in retail banking or retail sales management.
• Excellent verbal and written communication with strong leadership.
• Understand requirements for a successful sales and service organization.
• Professional and ethical in all transactions and interactions.

Responsibilities

• Manage a midsize retail banking center or specialty branch.
• Grow existing branch locations designated as Transaction Branch or Business Focus Hub Branch.
• Develop and maintain effective lobby management and customer outreach to enhance customer experience.
• Regularly train and motivate staff toward sales and service standards with needs-based consultative selling.
• Coach employees to meet or exceed customer experience, sales, and financial goals.
• Foster a positive climate of teamwork and lead by example.
• Generate core growth by selecting and developing staff, tracking sales performance.
• Ensure world-class customer experience across in-person, phone, and digital channels.
• Network in market to retain and cross-sell existing business and prospect new clients.
• Promote technology and self-service channels as part of High Tech, High Touch.
• Partner with lines of business and maintain branch regulatory controls.

Skills

Retail banking

Sales leadership

Communication skills

Ethical professionalism

Education

Business or Finance degree

Job description

Job Description

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision-making, and community impact.

What You’ll Experience

• Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive workplace where everyone is given the chance to succeed.
• Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
• Recognition & reward: We believe all colleagues should be recognized for their contributions.
• Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work‑life balance. Benefits include competitive compensation with performance incentive awards, health insurance, dental insurance, vision, pet insurance, 401(k) retirement, long‑term disability and life insurance, child care reimbursement, tuition assistance for graduate and undergraduate programs, an award‑winning wellness program and more.

What You’ll Do

• Take responsibility for managing a midsize retail banking center or specialty branch.
• Manage and grow existing branch locations designated as Transaction Branch or Business Focus Hub Branch locations.
• Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
• Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs‑based consultative sales approach.
• Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals.
• Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
• Generate strong core growth results in existing branch location. Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
• Take responsibility for ensuring that customers consistently receive a world‑class customer experience with every branch staff interaction whether in person, over the phone, or through digital channels.
• Utilize strong outside calling skills, ability to network in your market community, and online networking tools to focus on retention and cross‑selling of existing business customers as well as prospecting new business.
• Proactively demonstrate and foster a ‘High Tech, High Touch’ environment by demonstrating technology and self‑service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives.
• Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
• Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements.
• Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of a key business non‑profit organization in your market area.
• Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity.
• Assume additional responsibilities as assigned by Senior Management.

Required Qualifications

• The ideal candidate should possess Retail Banking experience in a sales environment with strong supervisory experience.
• Minimum of 2 years of previous retail banking or retail sales management experience.
• Outstanding verbal and written communication skills with strong leadership ability.
• Thorough understanding around the requirements for a successful sales and service organization.
• High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete our training program.

Preferred Skills / Experience

• College degree in business or finance, or equivalent experience.

Benefits & Culture

We offer a comprehensive benefits package that supports health, financial security, and overall well‑being. Benefits include competitive compensation with performance‑based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, long‑term disability and life insurance, paid vacation, day‑care reimbursement, tuition assistance for undergraduate and graduate programs, an award‑winning wellness program, and more.

Pay Transparency

Compensation for this role will be based on a variety of factors including skills, experience, education, and internal equity. The salary range posted reflects the company’s good‑faith estimate for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.

EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.