Branch Manager II Dedham Branch

Rockland Trust Company; Dedham (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Generous benefits package

401(k) retirement plan

Tuition assistance for graduate programs

Job summary

Rockland Trust Company is seeking a Branch Manager in Dedham, MA. The position involves leading a dedicated team to drive branch success and deliver exceptional customer experiences. You will foster a positive environment, manage operations, and ensure compliance with banking regulations.

Applicants should have retail banking experience, strong leadership skills, and a willingness to work flexible hours. A generous benefits package and opportunities for growth are offered.

Qualifications

• Minimum of 2 years of retail banking or retail sales management experience.
• Outstanding verbal and written communication skills.
• Thorough understanding of sales and service requirements.

Responsibilities

• Manage a midsize retail banking center or specialty branch.
• Develop effective lobby management and customer outreach.
• Ensure customers receive a world-class experience.

Skills

Retail banking experience

Supervisory experience

Communication skills

Leadership ability

Education

College degree in business or finance

Job description

As a Branch Manager at Rockland Trust, you are instrumental in driving branch success and delivering exceptional customer experience as you build, coach, develop, lead, and motivate a dedicated team of professionals. You create a positive and motivating team environment to help staff meet branch goals and objectives and cultivate a customer‑centric retail environment focused on identifying and providing team‑based solutions for customer financial needs.

What You’ll Experience

• Meaningful relationships: We believe each relationship matters and are fully committed to creating a respectful and inclusive workplace where everyone is given the chance to succeed.
• Commitment to community: We believe supporting our communities is essential and are committed to helping those in need.
• Recognition and reward: We believe all colleagues should be recognized for their contributions.
• Training and development: We invest in our colleagues’ success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits: We offer a generous benefits package that supports a healthy work‑life balance, including competitive compensation with performance incentive awards, health, dental, vision, pet insurance, a 401(k) retirement plan, long‑term disability and life insurance, child care reimbursement, tuition assistance for graduate and undergraduate programs, an award‑winning wellness program, and more.

What You’ll Do

• Take responsibility for managing a midsize retail banking center or specialty branch.
• Manage and grow existing branch locations designated as Transaction Branch or Business Focus Hub Branch locations.
• Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
• Regularly meet with employees to ensuring they are trained and motivated toward achieving sales and service standards, using a needs‑based consultative sales approach.
• Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals.
• Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
• Generate strong core growth results in existing branch locations. Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
• Take responsibility for ensuring that customers consistently receive a world‑class customer experience with every branch staff interaction whether in person, over the phone, or through digital channels.
• Utilize strong outside‑calling skills, ability to network in your market community, and online networking tools to focus on retention and cross‑selling of existing business customers as well as prospecting new business.
• Proactively demonstrate and foster a “High Tech, High Touch” environment by demonstrating technology and self‑service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives.
• Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
• Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements.
• Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of a key business non‑profit organization in your market area.
• Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity.
• Assume additional responsibilities as assigned by Senior Management.

Required Qualifications

• Retail banking experience in a sales environment with strong supervisory experience.
• Minimum of 2 years of previous retail banking or retail sales management experience.
• Outstanding verbal and written communication skills with strong leadership ability.
• Thorough understanding of the requirements for a successful sales and service organization.
• High level of professionalism and ability to perform in an ethical manner in all transactions and interactions.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete our training program.

Preferred Skills/Experience

• College degree in business or finance, or equivalent experience.

Benefits & Culture

Our goal is to offer our colleagues the most generous benefits package possible. We provide a comprehensive suite of benefits designed to support your health, financial security, and overall well‑being, including competitive compensation with performance‑based incentive awards, health and dental insurance, a 401(k) and DC retirement plan, LTD and life insurance, paid vacation, day‑care reimbursement, tuition assistance for undergraduate and graduate programs, an award‑winning wellness program, and more.

We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good‑faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.