Branch Manager II

ofbexternal; New York (NY); On-site; USD 78,000 - 115,000; Full time

Benefits offered by this job

Tuition assistance

Discount programs

Paid time off

Incentive compensation program

Job summary

OceanFirst Bank seeks a Branch Manager for the Springfield location to oversee the retail branch’s financial performance, customer satisfaction, and adherence to policies. You will develop annual growth plans to increase branch profit, drive community engagement, and lead staff to execute the growth strategy.

You will mentor staff, coach on sales techniques, and ensure compliance with regulations while delivering personalized banking services.

Qualifications

• Proven ability to build and retain an effective team.
• Retail sales experience.
• Extensive knowledge of Branch operations, sales, and banking regulations.
• Experience interfacing with multiple departments and personnel at various levels.
• Excellent written and verbal communication skills.
• Strong organizational, planning, and problem-solving abilities.
• Proficiency in banking software and MS Office applications.

Responsibilities

• Develop growth plans to achieve sales, productivity, financial growth, customer service, and community goals.
• Provide leadership to branch staff in execution of branch goals.
• Coach staff on sales techniques to develop new customer relationships and referral skills.
• Apply product knowledge to develop and expand customer relationships; cross-sell Bank products.
• Market Bank products to the community and call on clients to generate business.
• Ensure compliance with regulations and train staff on operations.
• Develop and maintain community involvement through participation or board memberships.
• Provide personalized banking services to current and prospective customers.
• Manage branch budget and financial performance.
• Recruit, hire, and develop staff with regular performance reviews.
• Prepare daily, weekly, monthly, and quarterly reports.
• Travel as required across the company footprint.
• Ensure compliance with employment laws and policy guidelines.
• Cross-train staff across functions.

Skills

Branch management

Sales leadership

Customer service

Banking regulations

Banking software

Microsoft Office

Education

Bachelor's Degree in Business

Tools

Banking software

Microsoft Office

Job description

OceanFirst Bank is seeking a new Branch Manager at our Springfield branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect and professionalism that makes OceanFirst a great place to work and do business.

Great benefits include: professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, and more!

About the Role

Manage all aspects of the Retail Branch including financial performance, customer satisfaction, and adherence to all regulatory and operation policies and procedures. Develop and implement an annual plan and strategies to increase branch profit, growth, and customer retention, Commit to active involvement in local community organizations. Provide leadership to Branch staff in the execution of branch growth plan.

What You Will Do

1. Develop and implement growth plans and strategies to achieve sales, productivity, financial growth, customer service, and community goals in conjunction with Regional management.
2. Provide leadership to branch staff in the successful execution of defined branch goals.
3. Coach and counsel platform staff on effective sales techniques to develop new customer relationships and enhance existing customer relationships. Develop and coach teller staff in customer service and effective referral skills.
4. Apply a thorough knowledge of the Bank's products and services to the development and enhancement of customer relationships. Partner across business lines to ensure a cohesive market plan to enhance cross-selling of Bank products and services to banking customers.
5. Actively market Bank products and services to the community; proactively call on existing and prospective clients to develop new business and to retain or expand existing business.
6. Ensure standard operating and security procedures are being followed, adhering to policy and banking regulations, and provide guidance in training of branch staff on operating problems, exceptions, and adjustments.
7. Develop and maintain active involvement in the community through participation, and/or Board and/or committee memberships.
8. Provide personalized banking services to current and prospective customers, consistently seeking to expand customer relationships and provide the highest level quality customer service.
9. Manage branch budget in accordance with company guidelines.
10. Recruit, hire, develop, coach, and review performance with appropriate follow-up, on all direct reports.
11. Analyzes, prepares, and completes all required daily, weekly, monthly and quarterly reports.
12. Travel throughout the company footprint as required.
13. Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
14. Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
15. Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.

What We Expect of You

• Proven ability to build and retain an effective team and develop, coach, and manage a staff.
• Demonstrated success in a retail sales environment.
• Extensive working knowledge of Branch operations, sales, investment referrals, banking regulations, business development, and thorough understanding of the consumer and small business lending process.
• Expertise interfacing with multiple departments and personnel at various levels.
• Demonstrated excellent written, verbal communication, listening, and interpersonal skills.
• Strong organizational, planning, and problem-solving skills with the ability to manage multiple priorities.
• Demonstrated capability in banking software and Microsoft Office applications.

Your Qualifications

• Bachelor's Degree in Business or related field, or equivalent work experience; additional coursework in banking is preferred.
• Preferred bilingual in English and Cantonese or Mandarin.

Level II

• 5 years branch banking experience with minimum 3 years branch management experience.
• Responsibility for branch typically up to $100 million in size.
• Participation in a community organization.

Working Conditions/Physical Requirements

Office environment. Ability to travel throughout the company footprint. Ability to communicate in order to exchange simple to complex information to individuals and groups. Ability to navigate throughout the branch to facilitate customer requests and meet operational standards. Ability to operate a computer, phone and operationally essential equipment as required.

Pay Range: $77,650.00 - $115,360.00