Branch Manager II

Eastern Bank; Andover (MA); On-site; USD 60,000 - 96,000; Full time

Benefits offered by this job

Total Rewards benefits

Retirement package

Comprehensive health coverage

Tuition reimbursement

Job summary

Eastern Bank in Andover, MA is seeking an experienced Retail Branch Manager to lead daily branch operations, drive sales and deliver superior customer service.

You will coach staff, guide prospecting and personal visits, build commercial relationships, and collaborate with HR, Wealth and Lending partners to achieve branch goals. A Bachelor’s degree and 2–3 years of management in retail banking are preferred.

Qualifications

• Strong leadership and coaching skills with a proven track record in retail banking.
• Excellent communication and relationship-building abilities across teams and clients.
• Ability to adapt to change and drive branch sales while maintaining service standards.

Responsibilities

• Oversee overall branch operations and ensure compliance with policies.
• Lead coaching sessions, drive sales activities, and set personal sales objectives.
• Develop commercial relationships through personal visits and outbound calls.
• Collaborate with internal partners to ensure branch success and customer satisfaction.
• Prepare performance appraisals and manage staff development.

Skills

Sales leadership

Customer service

Team management

Relationship building

Communication skills

Education

Bachelor's degree preferred

Job description

Hiring Range: $59,594 - $95,776

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.

• Responsible for the overall management of a mid-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff.


• Conducts business development activities to include personal visits and outbound teleservicing as components of overall responsibility for building commercial relationships.


• Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like.


• Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self.


• Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success.


• Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff.


• Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines.


• Consistently applying policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff.


• Expected to have / gain full understanding of the teller function.

Balancing policy and procedure with appropriate judgement, and with limited direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc.

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.

Qualifications:

• Basic business acumen and professionalism is a must.


• Strong written and verbal communication skills are critical.


• Ability to build relationships and strong alliances across the organization.


• Must be flexible with ability to adapt to change.


• Ability to quickly learn all there is to know about the products and services offered by the bank.


• Must retain and build upon product knowledge base as a member of the division’s management team.


• Should understand the “big picture” in banking – i.e., answers to questions like: How does a bank make money? What makes a product profitable?


• Bachelor’s degree preferred, or equivalent combination of training and/ or experience.


• 2-3 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment.


• Must have a history of solid sales, service, and management successes

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Hiring Range: $59,594 - $95,776 The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.