Branch Manager II

Eastern Bank; Marion (MA); On-site; USD 59,594 - 95,776; Full time

Benefits offered by this job

Medical insurance

Tuition reimbursement

Retirement plan

Job summary

Eas tern Bank is seeking an experienced Retail Branch Manager in Massachusetts to lead daily operations, guide sales efforts for the platform team, and ensure superior service for existing customers and prospects.

You will coach staff, build commercial relationships, promote bank products, coordinate with internal partners, and uphold policy and regulatory compliance while fostering a positive, high-performance team environment.

Qualifications

• Bachelor's degree preferred or equivalent combination of training and/ or experience.
• Strong sales and service leadership experience in a retail banking environment.
• Ability to quickly learn all product and service offerings of the bank.

Responsibilities

• Oversee the mid-sized banking office operations and staff.
• Lead sales activities, coach staff, and drive personal and branch sales objectives.
• Build and maintain commercial relationships through client visits and outreach.
• Promote the bank through community involvement and local organizations.
• Ensure compliance with bank policies and regulatory requirements.
• Collaborate with internal partners to ensure branch success.
• Deliver performance appraisals and develop staff.

Skills

Sales leadership

Customer service

Branch operations

Coaching

Relationship building

Communication

Education

Bachelor's degree or equivalent

Job description

Hiring Range: $59,594 - $95,776

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.

• Responsible for the overall management of a mid-sized banking office. Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals. Through tested techniques, engages in sales and service coaching sessions with sales staff.
• Conducts business development activities to include personal visits and outbound teleservicing as components of overall responsibility for building commercial relationships.
• Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like.
• Ensures sound branch operations and compliance. Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self.
• Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success.
• Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff.
• Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines.
• Consistently applies policies for routine aspects of staff management, and as performance issues arise. Prepare and deliver performance appraisals for staff.
• Expected to have / gain full understanding of the teller function.

Balancing policy and procedure with appropriate judgement, and with limited direction, makes management decisions that are mutually beneficial to the bank and the customer. Incumbent seeks appropriate guidance when dealing with policy ambiguity, unfamiliar employee situations, etc.

Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.

Qualifications:

• Basic business acumen and professionalism is a must.
• Strong written and verbal communication skills are critical.
• Ability to build relationships and strong alliances across the organization.
• Must be flexible with ability to adapt to change.
• Ability to quickly learn all there is to know about the products and services offered by the bank.
• Must retain and build upon product knowledge base as a member of the division’s management team.
• Should understand the “big picture” in banking – i.e., answers to questions like: How does a bank make money? What makes a product profitable?
• Bachelor’s degree preferred, or equivalent combination of training and/ or experience.
• 2-3 years of management experience and proven leadership capabilitities required, preferably in a retail banking environment.
• Must have a history of solid sales, service, and management successes

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company.