Branch Manager I

WAC-GA World Finance Company of Georgia, LLC; Forsyth (GA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Volunteer hours

Health, dental, vision, life insurance

401(k) with company match

Job summary

World Finance in Forsyth, GA seeks a Branch Manager to guide customers on their financial journey and lead a dedicated team in delivering exceptional service.

You’ll direct operations, mentor staff, and ensure solutions—like loans and tax support—fit each customer’s needs while expanding the branch’s presence in the community.

Qualifications

• Experience in leading a team and delivering exceptional customer service.
• Strong communication skills and a collaborative mindset.
• Ability to mentor, delegate tasks, and coordinate daily branch operations.

Responsibilities

• Lead and coach branch team to provide outstanding customer care.
• Direct, mentor, and delegate daily tasks to team members.
• Match customer needs with World products and services, including loans and tax support.
• Sell World products to help customers meet financial goals.
• Build strong relationships with customers and the local community to drive loan and tax business.

Skills

Leadership

Customer service

Communication

Mentoring

Job description

World Finance, winner of the Top Workplaces USA award for five years in a row and a two‑time winner of Newsweek’s Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. We’re an energetic team looking for a Branch Manager to guide customers on their financial journey. We’re a people‑focused company looking for a Branch Manager to lead and support a team dedicated to helping customers reach their financial goals. If you’re a confident communicator and an optimistic forward‑thinker, then you’re an ideal candidate for this role. As a Branch Manager, team members look to you for direction, motivation, and knowledge.

Salary Pay:

$36,000 - $43,000 with Bonus Opportunity

What You’ll Do

• Facilitate excellent customer service, leading team members by example toward customer care.
• Thoughtfully manage team members – directing, mentoring, and delegating their daily tasks.
• Address customer needs holistically, from pairing them with the right loan to assisting with taxes.
• Thoughtfully sell new & existing World products to help customers meet their financial needs.
• Support, collaborate with, and lean on the strengths and talents of your branch team.
• Maintain strong customer relationships and build community within your branch.
• Foster relationships in the community that organically drive loan & tax business to the branch.

Why World?

“The company is heading in a wonderful direction. I feel more appreciated than I ever have with World. There is a lot of opportunity to move up in the company.” – Branch Manager in Charleston, IL

We promote from within, encouraging upward growth which includes profit share. With branches and operations in 16 states, we offer opportunities across the US. 75% of World’s Operations Executives moved up from a similar role.

Benefits and Perks

• We pay you to give back: team members get paid volunteer hours each year.
• Health, dental, vision, and life insurance are available to full time team members the 1st of the month following 30 days.
• Paid holidays, sick days, vacation time, and a 401(k) plan (including company match).

We’ll get you home for dinner: your life outside of work is priority #1. Be part of a team with clear values, strong community, and a sense of belonging. You’ll make a positive impact on the lives of the customers you serve.

Experience That’ll Wow Us

• A way of making both customers & team feel understood and taken care of.
• The willingness to evolve to meet needs and embrace new ideas.
• Absolute team player – pitching in when needed and accepting help, too.
• The ability to negotiate, strategize, and plan.
• Passion for customer service and quality-driven problem‑solving.
• Management experience or history of strong teamwork: people skills are everything.
• A positive influence and the motivation to grow in leadership.

Requirements

• Must possess a valid driver’s license & reliable transportation to independently transport bank deposits and fulfill other required job responsibilities.

Who is World?

Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in overall financial wellness, celebrating the hundreds of thousands of customers able to achieve better credit each year. Based in Greenville, SC, World reaches over one million customers annually – turning their financial possibility into reality through services like personal loans and tax preparation. With over 1,000 branches in 16 states, World is proudly rooted in the communities it serves. Our goal is to see our customers thrive, growing their credit and accessing more opportunities. We set ourselves apart as the financial partner with heart, offering an ever‑expanding menu of customer‑focused services and a commitment to teamwork, community, and care.

Physical Demands and Working Conditions

• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers).
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast‑paced, high‑demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality.

Disclaimers

Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee.

EEO Statement

We are committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.