Overstaff Branch Manager

World Finance Company of Indiana, LLC; Fort Wayne (IN); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Holidays

Work-Life Balance

Job summary

World Finance is seeking an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within Indiana. You will guide teams, model excellent customer service, coach staff, and drive growth by promoting loan products and tax services to help customers improve their financial well-being.

The role requires proactive communication, strategic thinking, and the ability to manage budgets and compliance across locations.

Qualifications

• Proven ability to lead, coach, and motivate branch teams to achieve goals.
• Strong customer service skills and ability to set a positive example across branches.
• Excellent communication and interpersonal skills to coordinate across locations.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service and set the example in every branch.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from loans to tax services.
• Promote World Finance products and services to support customers’ financial success.
• Ensure compliance with company policies and operational standards.
• Build relationships within communities served and identify growth opportunities.

Skills

Branch management

Leadership

Customer service

Communication

Travel readiness

Job description

World Finance, a five-time winner of the Top Workplaces USA award and Newsweek’s America’s Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We are an energetic team looking for an Overstaff Branch Manager to guide customers on their financial journey. We’re a people-focused company looking for an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. If you’re a confident communicator, strong motivator, and optimistic problem-solver, you’re an ideal fit for this role. As an Overstaff Branch Manager, you’ll lead by example, ensuring branch teams deliver exceptional service, maintain compliance, and meet performance goals—wherever you’re needed most.

Salary Pay: $36,000- $39,000 with Bonus Opportunity

What You’ll Do

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service, setting the example in every branch you support.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
• Drive branch growth by promoting World Finance products and services that support customers’ financial success.
• Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
• Maintain compliance with company policies and ensure adherence to operational standards.
• Build strong relationships within the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Travel Requirements & Coverage Area

Reliable transportation for daily travel to assigned branches and bank deposits. Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager. Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable. Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.

Why World?

“The company is heading in a wonderful direction. I feel more appreciated than I ever have with World. There is a lot of opportunity to move up in the company.” – Branch Manager in Charleston, IL Growth-minded culture: We promote from within and offer clear paths to advancement, including profit share opportunities. Nationwide opportunity: With branches in 16 states, your career can grow with us anywhere in the U.S. Proven success: 75% of World’s Operations Executives began in roles just like this. Community connection: Paid volunteer hours each year to give back.

Comprehensive benefits

• Health, dental, vision, and life insurance available the 1st of the month following 30 days.
• Paid holidays, sick days, vacation time, and a 401(k) with company match.
• Work-life balance: We’ll get you home for dinner – your life outside of work is a priority.
• Purpose-driven work: Make a positive impact on the lives of customers you serve and communities you support.

Experience That’ll Wow Us

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Strategic thinker who can analyze performance and identify growth opportunities.
• A willingness to evolve, embrace change, and lead through it.
• Team-oriented mindset – ready to pitch in and help wherever needed.
• Excellent communication and interpersonal skills.
• Prior management or leadership experience strongly preferred.
• Desire to grow in leadership and inspire others to do the same.

Who Is World?

Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in achieving better credit and financial stability each year. Based in Greenville, SC, World reaches over one million customers annually through personal loans and tax preparation services. With over 1,200 branches in 16 states, we’re deeply rooted in the communities we serve. Our goal is simple: to see our customers thrive through financial empowerment and caring relationships.

Physical Demands and Working Conditions

Frequently stationary with regular movement throughout office environments. Occasional climbing, kneeling, bending, twisting, and reaching. Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). Regular use of vision, hearing, fine motor skills, and verbal/written communication. Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. Frequent travel to assigned branches; may include extended hours, evenings, or weekends. Standard indoor office settings with typical noise, lighting, and temperature. Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. Regular, reliable attendance and punctuality are essential.

Disclaimers

Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice to meet business needs. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job. For over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, our network of branches work to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA, and we are looking forward to having new team members to join us and be a part of our continuous growth!