Overstaff Branch Manager

World Finance; Gallatin (TN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid holidays

Job summary

World Finance, a recognized national lender, seeks an Overstaff Branch Manager to guide multiple branches with onsite leadership and strategic coaching. You will drive exceptional service, mentor branch teams, and ensure operations align with company goals while promoting financing and tax services.

The role emphasizes community engagement, compliance, and growth across a nationwide network, with travel to assigned branches and a strong focus on employee development and customer satisfaction.

Qualifications

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service, setting the example in every branch you support.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
• Drive branch growth by promoting World Finance products and services that support customers’ financial success.
• Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
• Maintain compliance with company policies and ensure adherence to operational standards.
• Build strong relationships within the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Skills

Leadership

Coaching/Mentoring

Customer service

Communication

Interpersonal skills

Job description

World Finance, a five‑time winner of the Top Workplaces USA award and Newsweek’s America’s Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We are an energetic team looking for an Overstaff Branch Manager to guide customers on their financial journey. We’re a people-focused company looking for an Overstaff Branch Manager to provide onsite leadership and operational support to multiple branches within an assigned region. If you’re a confident communicator, strong motivator, and optimistic problem-solver, you’re an ideal fit for this role. As an Overstaff Branch Manager, you’ll lead by example, ensuring branch teams deliver exceptional service, maintain compliance, and meet performance goals-wherever you’re needed most.

Salary Pay: $35,500 – $43,000 with Bonus Opportunity

What You’ll Do

• Provide onsite management coverage and operational leadership across multiple branches as assigned.
• Facilitate excellent customer service, setting the example in every branch you support.
• Lead, mentor, and develop branch team members to ensure smooth daily operations and alignment with company goals.
• Address customer needs holistically—from pairing them with the right loan products to assisting with tax services.
• Drive branch growth by promoting World Finance products and services that support customers’ financial success.
• Support, collaborate with, and leverage the strengths of team members in each branch you oversee.
• Maintain compliance with company policies and ensure adherence to operational standards.
• Build strong relationships within the communities served and identify opportunities to grow the business.
• Foster a positive team environment that encourages engagement, accountability, and continuous improvement.

Travel Requirements & Coverage Area

Reliable transportation for daily travel to assigned branches and bank deposits. Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager. Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable. Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.

Why World?

“The company is heading in a wonderful direction. I feel more appreciated than I ever have with World. There is a lot of opportunity to move up in the company.” – Branch Manager in Charleston, IL

Growth-minded culture

We promote from within and offer clear paths to advancement, including profit share opportunities.

Nationwide opportunity

With branches in 16 states, your career can grow with us anywhere in the U.S.

Proven success

75% of World’s Operations Executives began in roles just like this.

Community connection

Paid volunteer hours each year to give back.

Comprehensive benefits

• Health, dental, vision, and life insurance available the 1st of the month following 30 days.

Balance and belonging

Paid holidays, sick days, vacation time, and a 401(k) with company match.

Work-life balance

We’ll get you home for dinner – your life outside of work is a priority.

Purpose-driven work

Make a positive impact on the lives of customers you serve and communities you support.

Experience That’ll Wow Us

• Proven ability to lead, coach, and motivate team members to achieve results.
• Strong customer service skills and the ability to make customers and teams feel valued.
• Strategic thinker who can analyze performance and identify growth opportunities.
• A willingness to evolve, embrace change, and lead through it.
• Team-oriented mindset – ready to pitch in and help wherever needed.
• Excellent communication and interpersonal skills.
• Prior management or leadership experience strongly preferred.
• Desire to grow in leadership and inspire others to do the same.

Who Is World?

Since 1962, World Finance has helped millions of people unlock their financial good. We aid customers in achieving better credit and financial stability each year. Based in Greenville, SC, World reaches over one million customers annually through personal loans and tax preparation services. With over 1,200 branches in 16 states, we’re deeply rooted in the communities we serve. Our goal is simple: to see our customers thrive through financial empowerment and caring relationships.

Physical Demands and Working Conditions

Frequently stationary with regular movement throughout office environments. Occasional climbing, kneeling, bending, twisting, and reaching. Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force (e.g., opening file drawers). Regular use of vision, hearing, fine motor skills, and verbal/written communication. Fast-paced, high-demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration. Frequent travel to assigned branches; may include extended hours, evenings, or weekends. Standard indoor office settings with typical noise, lighting, and temperature. Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically. Regular, reliable attendance and punctuality are essential.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Reasonable accommodations may be made unless they create an undue hardship to the Company.