Branch Manager - Hot Springs, AR

Banksouthern; Hot Springs (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

Banksouthern is seeking a Branch Manager in Hot Springs, AR to lead a branch team and drive day-to-day operations, customer service, and product sales.

In this role you will supervise staff, manage teller and vault operations, handle ATM cash and deposits, and oversee lending activities under strict credit policies. The position requires strong leadership and banking experience, with a focus on service quality and risk control.

Qualifications

• High school diploma or equivalent is required.
• Two years of extensive banking experience.
• Demonstrated proficiency in banking compliance.
• Ability to communicate effectively with employees and customers.
• Operate a computer proficiently; basic math skills required.
• Regularly sit, talk, hear; may lift up to 10 pounds.
• Bachelor’s degree is preferred.
• Experience in a supervisor or management role is a plus.

Responsibilities

• Oversee branch staff, coordinate schedules, answer questions, and motivate staff to meet performance levels.
• Supervise all teller operations for accuracy, efficiency, and service quality.
• Prepare reports including Currency Transaction Reports (CTR) and IRS reports.
• Handle vault function, cash requirements, and secure cash shipments.
• Manage ATM operations: cash, deposits, balancing, and receipts.
• Review procedures and suggest changes to enhance customer service.
• Participate in cross-selling other bank services.
• May perform teller or customer service duties as needed.
• Assist consumer loan customers with applications and documentation; analyze feasibility.
• Maintain loan portfolio balance and assign risk ratings per policy.
• Complete required training and other duties as assigned.

Skills

Empowering Leadership

Business and Financial Acumen

Information Decision Making andProblem

Managing Talent

Strategic Execution and Direction

Owning Results

Education

High School Diploma or Equivalen t

Bachelor’s degree preferred

Job description

The Branch Manager manages a branch staff with three or more employees; Responsible for the day-to day operations, including customer service, product sales, and security in accordance with the Bank's objectives; May assume responsibility for lending under strict credit restrictions; Provides leadership, training, and supervision to staff.

This role is expected to demonstrate the following Supervisor leadership competencies: Empowering Leadership, Business and Financial Acumen, Information Decision Making and Problem Solving, Managing Talent, Strategic Execution and Direction, and Owning Results.

Responsibilities

• Oversee branch staff include coordinating, planning and assigning work schedules, answering questions and solving problems posed by the staff, conducting evaluations, and motivating staff to meet performance levels
• Supervise all teller operations for accuracy, efficiency, and quality customer service.
• Prepare various reports including Currency Transaction Reports (CTR's) and IRS Reports.
• Handle vault function which includes calculating money requirement of branch and Tellers' cash requirements; ordering money; verifying, buying and selling cash for all Teller stations; daily opening and closing of the vault and ensuring proper and secure shipment of all cash.
• Manage ATM operations to include supplying the equipment with cash, envelopes, and receipt paper; processing deposits; balancing; handling problems.
• Review procedures and recommend changes to improve the service and thereby enhance the quality of the bank's customer service.
• Participate in a team effort to cross-sell other services of the bank.
• May occasionally perform duties of a Teller and/or a Customer Service Representative which include performing all related opening, closing, and balancing activities, assisting customers with banking needs (deposits, withdrawals, credit card cash advances, federal tax deposits, issuing traveler's checks, cashier's checks, EE bonds, money orders, handling commercial deposits and night deposits etc.)
• If responsible for lending,
  • Assist consumer loan customers with the loan application process.
  • Assist loan administration with obtaining required updated documentation including collateral insurance and financial information. Complete loan set up sheet for loan documentation staff.
  • Perform thorough analysis of proposed loan feasibility by analyzing customer's financial records, cash flow, collateral valuation and credit history.
  • Achieve and maintain required loan portfolio balance and yield as directed by senior management.
  • Assign risk ratings according to regulatory guidelines.

• Review and analyze maturing loans for renewal eligibility in compliance with regulatory requirements and bank loan policy. Complete loan set up sheet and communicate with borrower regarding documentation issues and new loan terms.
• Prepare detailed and organized loan proposals for the loan committee as required by loan policy. Communicate with customers for additional information as necessary and when loan decisions are final.
• Complete all required training
• Performs other related duties as required or assigned
  

Requirements

Education and Experience Qualifications:

• High school diploma or equivalent is required
• Two years of extensive experience in a banking environment
• Demonstrated proficiency in banking compliance
• Ability to effectively communicate with employees and customers
• Ability to operate a computer proficiently
• Basic math skills (ability to add and subtract)
• Regularly required to sit, to talk, and to hear. Must occasionally stand and walk; reach with hands and arms; stoop, kneel, or crouch. Specific vision abilities required by this job include close and color vision. May be required to lift or move up to 10 pounds occasionally.
• Preferred Experience and Qualifications:
• Bachelor’s degree is preferred
• Experience in a supervisor or management role is a plus
• Prior experience assisting with training new employees