Branch Manager I

CEN; Tontitown (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

CEN seeks a Branch Manager I in Tontitown, AR to oversee a full-service branch’s daily operations, promote bank products, and drive $5 million in deposits. You will lead tellers and CSRs, ensure compliance, and manage risk while growing local business and serving the community.

The role requires strong leadership, operational oversight, and the ability to coordinate with management to achieve branch, region, and company objectives.

Qualifications

• Requires ability to analyze and resolve branch operational issues.
• Strong interpersonal skills for leading tellers and CSRs.
• Experience in selling bank products and achieving revenue targets.

Responsibilities

• Coordinate branch objectives with management to meet goals.
• Coach and lead a team of tellers and CSRs.
• Process and close consumer and small business loans as needed.
• Maintain branch operations, security, and regulatory compliance.
• Develop local business and participate in community outreach.

Skills

Customer focus

Team leadership

Sales & service goals

Customer interaction

Education

High School or higher

Banking courses preferred

Tools

Payroll Systems

Spreadsheet

Word Processing/Typing

Job description

Tontitown - Henri De Tont
Tontitown, AR 72770, USA

Description

GENERAL DESCRIPTION OF POSITION

The Branch Manager I is responsible for the administration and efficient daily operation of a full-service branch office. The Branch Manager I is responsible for the promotion of bank products and services that support overall company goals. This position is generally responsible for $5 million in combined deposits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Partner with management to coordinate and attain branch, region and company objectives.
• 2. Coach and lead a strong support team of tellers and CSRs.
• 3. Comply with all company policies and procedures.
• 4. Maintain the ability and knowledge to backup all retail positions within the branch.
• 5. Ensure all retail and branch operational functions are performed accurately and in a timely manner.
• 6. May originate, process and close various consumer and small business loan products.
• 7. Responsible for maintaining and developing business for the branch.
• 8. Participate in civic and community organizations as needed.
• 9. Complete regular monthly branch audits.
• 10. Ensure all security procedures are strictly followed.
• 11. Mitigate monetary losses by utilizing good judgement and sound decision making skills in managing the daily operations of the branch(es).
• 12. Conduct regular staff meetings to keep staff informed.
• 13. Complete annual performance reviews and disciplinary action as needed.
• 14. Maintain a safe and professional business environment . Ensure all equipment is in good working order.
• 15. Participate in regular SWOT analysis for competitive advantage.
• 16. Review, evaluate, and determine payment decisions within established limits per company policies and standards.
• 17. Make hiring and termination staffing recommendations/decisions.
• 18. Provide wire verification/approvals up to established limits.
• 19. Provide cashier's check approvals within established limits, and discretionary placement of regulation cashier's check holds.
• 20. Approve fee refunds/waivers within established regional guidelines.
• 21. Lift coin bags up to 50 lbs.
• 22. Seek out opportunities to interact with customers and make customer service a top priority in the branch. This includes researching and resolving customer questions and concerns.
• 23. The ability to work in a constant state of alertness and in a safe manner.
• 24. Completes required BSA/AML training and other compliance training as assigned.
• 25. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 1 to 6 months related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Some banking related courses.

SOFTWARE SKILLS REQUIRED

Intermediate: Payroll Systems, Spreadsheet, Word Processing/Typing

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

• Intense customer focus and ability to build strong customer relationships
• Ability to work as a team
• Must seek out opportunities to interact with customers and make customer service a top priority in the branch
• Must enjoy the challenge of selling and closing a sale
• Must be able to set and communicate clear, actionable goals for sales and service, and plan activities to achieve those goals
• Must take ownership and responsibility for the success of the branch

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.