Branch Manager: Growth, Compliance & Customer Experience

City National Bank; Ashland (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

City National Bank in Ashland, KY is seeking an experienced Branch Manager to oversee daily operations, drive sales, and deliver exemplary customer service.

You will lead staff, ensure regulatory compliance, manage security protocols, and collaborate with local communities to expand banking relationships. The role requires strong leadership, knowledge of banking products, and a commitment to risk management.

Qualifications

• 4-6 years of banking or sales experience.
• Experience with bank products and services.
• Familiarity with SAFE Mortgage Licensing Act and Regulation Z.
• Compliance with NMLS registration and background checks.

Responsibilities

• Oversee all branch sales, servicing and operations.
• Set goals for branch marketing, operations and sales; review statistics.
• Maintain security controls; monitor access; on-call for security breaches.
• Coach and develop staff to sell and refer bank products.
• Know bank products and competitive offerings.
• Retain and expand customer relationships; counsel customers.
• Represent City National Bank at civic/community events.
• Oversee training and staff meetings; communicate objectives.
• Staffing decisions, performance appraisals, promotions, salary recommendations, terminations.
• Ensure regulatory compliance; complete compliance training; quarterly checks.

Skills

Customer service

Sales skills

Banking knowledge

Regulatory knowledge

Job description

City National Bank in Ashland, KY is seeking an experienced Branch Manager to oversee daily operations, drive sales, and deliver exemplary customer service.

You will lead staff, ensure regulatory compliance, manage security protocols, and collaborate with local communities to expand banking relationships. The role requires strong leadership, knowledge of banking products, and a commitment to risk management.