Branch Manager - Forest Hills, Senior Vice President

Citigroup Inc.

New York (NY)

On-site

USD 139,000 - 209,000

Full time

14 days+

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Job summary

Citigroup Inc. is seeking a Branch Manager SAFE Act in New York to lead a team, drive sales growth, and strengthen client relationships.

The role focuses on delivering integrated sales and credit strategies while ensuring regulatory compliance and risk controls. You will manage staffing, coach employees, and collaborate with internal partners to achieve portfolio expansion and customer loyalty in a fast-paced banking environment.

Qualifications

10+ years of relevant experience in branch/sales leadership
Experience in people management, business banking and cash/treasury management with proven credit skills
Proven client-service orientation and ability to lead in a matrix environment
Must be registered or willing to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry before engaging in mortgage loan originator activities
Bachelor's degree required; Master's preferred

Responsibilities

Oversee the development and execution of integrated sales, relationship, and credit strategies, business plans and goals
Monitor and adhere to operational controls, including legal, corporate and regulatory policies to ensure safety of assets
Drive production goals with target clients and outbound sales activities; build referral networks
Collaborate with branch partners and internal groups to optimize staffing
Conduct daily proof processes to ensure adherence to requirements and investigate losses among staff
Perform hiring, performance management, coaching, compensation, and create a motivating environment
Assess risk and ensure compliance with laws, rules and regulations; escalate and report control issues

Skills

People management

Credit skills

Sales leadership

Relationship banking

Regulatory compliance

Communication

Time management

Leadership

Negotiation

Presentation

Change management

Education

Bachelor's degree/University degree or equivalent experience

Master's degree preferred

Job description

The Branch Manager SAFE Act is a senior-level management position responsible for providing full leadership and direction to a team of employees and growing sales and client base in coordination with the Consumer Sales team. The overall objective of this role is to lead a team, grow sales, build customer loyalty and recommend the development of business strategies or initiatives. Responsibilities may also include the management of activities by external organizations and the direct management of individuals and sales teams.

Responsibilities:

Oversee the development and execution of integrated sales, relationship, and credit strategies, business plans and operational goals through building customer relationships, developing sales plans, focusing on employee performance/development
Monitor and adhere to operational controls, including legal, corporate and regulatory policies and procedures to ensure the safety and security of customer and bank assets
Drive individual production goals with target clients and outbound sales activities, including building referral network and relationships with internal partners and external contacts to support portfolio growth
Collaborate with branch partners and internal groups, integrate segment partners into the branch team and leverage workforce planning tools to optimize staffing
Conduct daily proof processes to ensure adherence to operational requirements and investigate controllable losses among branch staff
Conduct managerial responsibilities such as hiring, performance management/evaluation, activity-based coaching and mentoring, compensation and communication of expectations and goals as well as fostering a motivating, collaborative environment
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

10+ years of relevant experience
Experience in people management, business banking (retail banking preferred) and cash/treasury management with proven credit skills
Proven success in managing team(s) in a sales environment and leading and influencing a team in a matrix environment
Proven client-service orientation with demonstrated optimistic, efficient working attitude, work ethic and self-motivation to succeed
Consistently demonstrate clear and concise written and verbal communication
Consistently able to adapt to organizational, business and regulatory changes and lead teams through change
Proven time-management, leadership, interpersonal, negotiation, presentation, strategic problem-solving and decision-making skills
Ability to exercise good judgment, prioritize and collaborate with passion for innovation
Must be registered or be willing to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities

Education:

Bachelor's degree/University degree or equivalent experience
Master's degree preferred

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Job Family Group:

Consumer Sales

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Job Family:

Branch Sales

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Time Type:

Full time

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Primary Location:

107-01 71 ST AVENUE FOREST HILLS

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Primary Location Full Time Salary Range:

$139,040.00 - $208,560.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 14, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.