Branch Manager - Manhattan Uptown, Vice President

Citi; New York (NY); On-site; USD 107,000 - 161,000; Full time

Job summary

Citi in New York seeks a Branch Sales Manager to lead branch teams, drive production goals, and deepen client relationships through proactive referrals and internal partnerships. You will develop integrated sales, relationship, and credit strategies aligned with Retail Bank priorities.

This role requires 6–10 years in banking or financial services, sales leadership experience, and a track record in mortgage origination.

Qualifications

• 6–10 years of relevant experience required.
• Experience in banking or financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain unique identifier from Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Responsibilities

• Develop a sales plans and drive individual production goals, building referral networks.
• Coach employees and implement development plans to reach branch goals.
• Create integrated sales, relationship, and credit strategies aligned with Retail Bank priorities.
• Support portfolio growth by deepening relationships and acquiring clients.
• Collaborate with branch partners to achieve goals and deliver customer service.
• Optimize staffing using workforce planning and set expectations for staff.
• Engage segment partners and drive outbound sales and community partnerships.
• Conduct daily proof processes to ensure compliance and coach staff.
• Lead hiring, performance management, compensation, and communications.
• Participate in planning, budgeting and policy formulation; manage resources.
• Assess risk and ensure regulatory compliance; escalate control issues.

Skills

Experience 6-10y

Banking/Finance exp

Sales management

Mortgage originator (NMLS)

Registry ID willingness

Written & verbal comms

Analytical skills

Education

Bachelor's degree

Master's degree preferred

Job description

Responsibilities

• Develop a sales plans and drive individual production goals, including building referral network and relationships with internal partners and external contacts


• Create an environment through activity-based coaching and performance development and implement/execute coaching plan to develop employee’s skill set to achieve personal/branch goals


• Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank's priorities, execute business plan to achieve expected goals in all business categories


• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service and monitor/adhere to operational controls


• Collaborate with branch partners to successfully achieve goals, build customer relationship and deliver customer service


• Leverage workforce planning tool to optimize staffing in branches and set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals


• Integrate segment partners, partner with Assistant Manager and partner with the Division Operational to drive sales and drive outbound sales activities including: representing Citi and building partnerships in the community


• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used


• Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff


• Responsible for planning, budgeting and policy formulation and involved in short-term planning resource planning


• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 6-10 years of relevant experience required


• Previous experience in banking or financial industry preferred


• Sales management experience preferred


• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing


• Obtain or willing to obtain unique identifier from Registry


• Consistently demonstrates clear and concise written and verbal communication skills


• Consistently demonstrates analytic skills

Education

• Bachelor's Degree/University degree or equivalent experience


• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Consumer Sales

Job Family

Branch Sales

Time Type

Full time

Primary Location

New York New York United States

Primary Location Full Time Salary Range

$107,120.00 - $160,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date

Oct 16, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.Illinois residents - AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.