Branch Manager: Customer Experience & Team Growth

INTERNATIONAL BANK OF COMMERCE; Texas; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Plan – Employer Paid

Life Insurance – Employer Paid

Flexible Spending Program

401(k) – Profit Sharing Program

Supplemental Benefits – Vision, Dental

Disability Insurance

Tuition Assistance Program

Sick Leave

Vacation

Paid Holidays

Job summary

INTERNATIONAL BANK OF COMMERCE in Texas seeks a Branch Manager to deliver the IBC Experience and the "we do more" attitude, driving branch growth while ensuring full customer satisfaction.

You will maintain branch sales performance, support employee development with role plays, organize campaigns, and oversee teller duties and compliance. This role requires leadership, strong communication, and a commitment to community engagement.

Qualifications

• Requires at least a high school diploma or GED; some college preferred.
• Strong English verbal and written communication skills.
• Customer service experience preferred; ability to work with diverse customers.

Responsibilities

• Maintain branch sales performance expectations.
• Assist in employee development through role plays and observation; implement IBC Mission.
• Establish and meet individual goals and provide customer service.
• Organize blitzing, presentations and call campaigns and maintain customer portfolio.
• Provide branch numbers at manager meetings and facilitate branch meetings/huddles.
• Assist with teller supervisor duties and overrides; end of day procedures.
• Ensure compliance and community involvement; manage time and attendance.

Skills

English communication

Microsoft Office

Customer service

Time management

Leadership

Education

High school diploma or GED

Some college

Tools

Microsoft Office

Job description

INTERNATIONAL BANK OF COMMERCE in Texas seeks a Branch Manager to deliver the IBC Experience and the "we do more" attitude, driving branch growth while ensuring full customer satisfaction.

You will maintain branch sales performance, support employee development with role plays, organize campaigns, and oversee teller duties and compliance. This role requires leadership, strong communication, and a commitment to community engagement.