Branch Manager - Berwick or Mount Carmel

MC Federal Credit Union; Lewisburg (Union County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision benefits within

Employee Assistance Program

Life Insurance

401K with company match

Paid holidays

Paid vacation

In-house training

Job summary

MC Federal Credit Union is seeking a Branch Manager to lead daily branch operations, drive member engagement, and develop a high-performing team. You will coach staff, manage schedules, and ensure compliance with credit union policies while building relationships with members and the community.

The role emphasizes consumer lending, cross-selling, and excellent service. You will collaborate with leadership to meet branch goals and uphold the credit union’s values.

Qualifications

• Bachelor’s Degree from a four-year college or equivalent experience.
• 3 years management experience preferred.

Responsibilities

• Oversee day-to-day branch operations and ensure policy compliance.
• Coach and motivate staff to meet branch and service goals.
• Develop relationships with members and local community organizations for business development.
• Provide training, feedback, and performance evaluations as needed.
• Assist in cross-selling credit union products and services to strengthen member relationships.
• Manage branch opening/closing and staff scheduling; ensure smooth daily operations.

Skills

Consumer lending

Communication skills

Interpersonal skills

Attention to detail

Staff management

Teamwork

Integrity

Multitasking

Education

Bachelor’s Degree from a four-year college or equivalent experience

Job description

*Late Friday and Saturday hours generally on a rotational basis

REPORTING RELATIONSHIPS

POSITION REPORTS TO:

Chief Member Experience Officer & Chief Lending Officer

POSITION PURPOSE

The Branch Manager is responsible for overseeing the day-to-day function of the branch and conducting business development for their coverage area. The Branch Manager must coach and motivate staff to recognize and fulfill individual and Branch expectations and should meet their own individual goals and service expectations. This individual should identify and meet the needs of the Credit Union’s existing and prospective members and is ultimately responsible for all functions of the branch including answering inquiries about accounts (shares & loans), opening new accounts, offering consumer loans, and assisting with any member issues.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Manage all aspects of Branch operation, ensuring compliance with all Credit Union policies and procedures
• Develop the Branch staff and create a team atmosphere with the assigned branch and between branches.
• Develop and maintain relationships with potential and existing members, and community organizations (business development)
• Assist in building a working environment with clear goals, constant communication, feedback, and recognition.
• Provide feedback to management regarding marketing ideas and sales efforts.
• Participate in training of staff, evaluation of performance, and recommendations of appropriate action regarding promotions or disciplinary action as necessary.
• Understand and enforce applicable financial institution rules and regulations
• Assist in developing and maintaining an engaged and accountable workforce.
• Oversee the opening and closing of the branch and the work schedule(s) of the staff.
• Assist in the training and motivation of staff in cross-selling of the Credit Union’s products and services to strengthen member relationships and encourage participation in Credit Union events and fundraising activities
• Ensure staff completes all required training in a timely manner
• Seek consumer loan applications and provide appropriate follow-up.
• Provide branch support through the operation of a cash drawer, account maintenance and opening, loan maintenance and application, and other branch operations tasks as needed
• Represent the Credit Union in public relations activities and community events.
• Maintain a professional appearance among staff and when representing the Credit Union.
• Perform other duties as assigned.

PERFORMANCE MEASUREMENTS

• Personal and branch profit goals are met or exceeded. Expenses are controlled and well managed.
• Capitalizes on opportunities to increase member utilization, SEG penetration, and community involvement. Schedules on-sites and other events to engage the community and develop business.
• Demonstrates ability to have effective open communication with all levels of the organization.
• Takes ownership of member issues and one’s actions.
• Fosters teamwork by cooperating and collaborating with others.
• Conducts oneself with integrity, being honest, trustworthy, ethical, and dependable.
• Demonstrates a service mindset showing genuine concern for the needs of the members, the team, and the Credit Union as a whole. Promotes the same within the team.
• Maintains a high degree of confidentiality and promotes the same within the team.
• Shows competency with policies, procedures, and regulations. Ensures team is knowledgeable in all related areas and that the branch is compliant.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

Bachelor’s Degree from a four-year college or equivalent experience

PREFFERRED KNOWLEDGE:

3 years management experience preferred

SKILLS/ABILITIES:

• Consumer Lending experience
• Excellent communication and interpersonal skills
• Detailed knowledge of financial institution rules and regulations with a willingness to comply
• Exhibit strong attention to detail and excellent organizational skills
• Ability to manage and motivate staff, including evaluations
• Proven ability to work within a team
• Dedicated work ethic with personal and professional integrity
• Ability to undertake and complete multiple tasks, meeting deadlines
• Commitment to the credit union philosophy of “People Helping People”

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly or quickly.

AVERAGE HEARING:

Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES:

Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH:

Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

WORKING CONDITIONS

NONE:

No hazardous or significantly unpleasant conditions (a typical office environment)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:

Ability to handle multiple complex issues and problems simultaneously

MATHEMATICS ABILITY:

Ability to perform basic mathematical calculations

LANGUAGE ABILITY:

Skillful in written and verbal communication

BENEFITS*:

• Comprehensive health, dental and vision benefits within thirty days
• Employee Assistance Program
• STD/LTD/Life Insurance
• Profit Sharing/401K with company match
• Paid holidays
• Paid vacation
• In-house training sessions
• *Part-time employees may not be eligible for all benefits