Branch Manager - 233

Brundage Management Company Inc., providing services for Sun Loan & Tax Service and Key Storage; West Plains (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Sun Loan Company in West Plains, Missouri seeks a reliable Branch Manager to oversee daily branch operations, drive profitability, and lead a high-performing team. You will develop staff, manage compliance, and build community relationships to achieve branch goals.

The role requires strong leadership, operational and financial skills, and a customer-focused mindset in a fast-paced environment. Local travel up to 5% may be needed.

Qualifications

• Experience managing in a loan/financial services environment is preferred.
• 2–3 years of management experience in customer service, financial services, collections, or related industry acceptable.
• Willingness to travel locally for meetings and business needs (up to 5%).

Responsibilities

• Oversee daily branch operations and ensure compliance with policies and procedures.
• Lead, coach, and develop Loan Specialists through training and performance management.
• Foster a culture of accountability, growth, and teamwork.
• Establish and monitor branch performance goals and drive profitability.
• Review financial reports and identify opportunities to improve performance.
• Approve or coordinate loan decisions in line with guidelines.
• Assist with loan processing and collection efforts as needed.
• Resolve customer situations professionally to encourage repeat business.
• Develop growth strategies through networking and community partnerships.
• Collaborate with team members to achieve objectives and deliver exceptional service.

Skills

Leadership

People management

Customer service

Operational excellence

Financial acumen

Job description

Branch Manager

Sun Loan Company is seeking a reliable and ambitious Branch Manager to join our team. In this role, you will oversee branch operations, drive business performance, develop and lead team members, and build strong customer and community relationships. The Branch Manager is responsible for achieving branch goals, ensuring compliance with company policies, maintaining profitability, and creating a positive, high-performing culture. The ideal candidate is a strong leader with excellent operational, financial, and customer service skills who thrives in a fast-paced environment.

Responsibilities:

Oversee daily branch operations and ensure compliance with company policies and procedures.

• Lead, coach, and develop Loan Specialists through effective training, mentoring, and performance management.
• Foster a culture of accountability, growth, and teamwork.
• Establish and monitor branch performance goals and drive profitability.
• Review financial reports and identify opportunities to improve branch performance.
• Approve, decline, or coordinate loan application decisions in accordance with company guidelines.
• Assist Loan Specialists with loan processing and collection efforts as needed.
• Professionally resolve challenging customer situations while maintaining positive relationships and encouraging repeat business.
• Prepare taxes, where applicable, based on location requirements.
• Develop branch growth strategies through networking, community involvement, and local business partnerships.
• Collaborate with team members to achieve branch objectives and deliver exceptional customer service.

Requirements

• Previous management experience in the loan industry strongly preferred.
• Alternatively, 2-3 years of management experience in a customer service, financial services, collections, or related industry.
• Ability to travel locally for meetings and business needs (up to 5%).

Schedule Requirements:

Branch Hours: Sun Loan branches operate during the following business hours:

• Monday - Thursday: 8:30 am - 5:30 pm.
• Friday: 8:30 am - 6:00 pm.
• Saturday: 8:30 am - 12:30 pm. (Rotational and based on business needs).
• No Sundays!

Actual employee schedules may vary by branch location and business needs. Employees must be available to work their assigned schedule, which may include hours outside of the typical branch schedule, as well as occasional overtime.