Branch Manager

BALDWIN SUPPLY COMPANY; Wisconsin; On-site; USD 65,000 - 90,000; Full time

Job summary

Baldwin Supply Company is seeking a Branch Manager in Appleton, WI. The role entails leading branch operations, overseeing customer service, inventory, and safety, and driving profitability through cost controls and process improvements.

The Manager will supervise staff, coordinate with sales and service teams, and develop strategies to grow revenue while ensuring exceptional customer satisfaction and on-time delivery.

Qualifications

• Minimum 5 years of management experience in distribution, logistics, manufacturing, or warehouse operations.
• Experience in conveyor belting industry or industrial sales is a plus.
• Demonstrated ability to lead diverse teams and drive results.

Responsibilities

• Lead branch operations including customer service, inventory, and warehouse procedures.
• Plan and direct daily, weekly, and monthly objectives to meet business needs and sales goals.
• Drive revenue growth while controlling costs and improving efficiency.
• Ensure safety, compliance, and quality — and maintain strong customer satisfaction.
• Develop and maintain key customer relationships and new business opportunities.

Skills

Strong work ethic

Interpersonal skills

Communication skills

Education

High School Diploma

Bachelor’s degree preferred

Job description

Job Description

Job Description

Job Title: Branch Manager

Department: Management

Reports to: VP of Branch Operations

Work Location: Appleton, WI

Position: Fulltime / Salary / Onsite

About Baldwin Supply:

Baldwin Supply Company has worked alongside American manufacturing since 1920, offering the stability of a century-old company with a modern, problem-solving mindset. Our team supports a wide range of industries, from food and agriculture to packaging, mining, and infrastructure, so no two days look the same. We’re known for our strong culture, long-tenured employees, and competitive benefits. At Baldwin, you’ll do meaningful work, build lasting relationships, and be part of a company built to last.

Job Summary:

The Branch Manager provides both tactical and strategic leadership for the branch. The role oversees customer service, inventory, audit controls, expenditures, warehouse procedures, personnel and deliver sustaining a consistent and measurable profit. The Branch Manager will champion in team building and lead change by practicing leadership and safety. The position must be able to multitask and exercise strong judgement with completing priorities.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workload of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Job Responsibilities:

• Instill and drive Employee Engagement and company's Mission, Vision and Values through operations
• Responsible for planning/scheduling, directing, and coordinating the branch operations for Production, Fabrication and Shipping department.
• Plan, organize, and prioritize daily, weekly, and monthly objectives based on business needs, product introduction, equipment efficiency and materials.
• Ensures labor cost, equipment efficiency and material are optimized.
• Drive revenue growth and meet sales goals
• Champion, lead and execute cost reduction/continuous improvement initiatives.
• Respond to customer inquiries, placement of orders for standard products and services, request for prices and quotations, and handle customer credits and complaints.
• Coordinate activities with internal departments, vendors and common carriers.
• Responsible for ensuring completion of Job Hazard Analysis, Near Miss Hazard and Behavioral Observations reports accurately and timely.
• Access, update and maintain detail records of accounts
• Champion Safety and ensure achievement of the branch.
• Manage, direct and supervise.
• Ensure customer satisfaction (including material specs, delivery dates) are achieved on time, at the highest level of quality.
• Work closely with Sales and Customer Service to proactively address any specification or on-time and full delivery issues.
• With guidance, provide technical and product assistance to customers in order to generate new and repeat sales.
• Develop and maintain business relationships with current and potential new customers
• Develop new opportunities with existing customers
• Responsible for developing action plan for revenue growth
• Travel required

Education and Experience:

• Graduation from High School. Preferred Bachelor's degree; a minimum of 5- years of management experience in distribution, logistics, manufacturing, or warehouse operations and/or 3 years of experience in conveyor belting industry or Industrial sales preferred
• Demonstrated ability to effectively engage with and lead a diverse team
• Effective selling strategies and techniques
• Knowledge of DOT rules and regulations
• Experience of logistics (carriers, shipping policies & procedures)
• Deliver superior customer service
• Proven ability to foster and create a collaborative and inclusive team-oriented work environment
• Proven communication and writing skills, and be proficient in Microsoft Office
• Must possess a valid Driver License
• Available to work extended weekday hours, if needed
• A minimum of 2 years of Bearing & PT, Automation, Conveying, or other Industrial Component knowledge & Distribution/Operations management:

Required Skills/Abilities:

• Possesses a strong work ethic and a high standard of integrity.
• Possesses excellent interpersonal skills, sound business judgment and the capacity for continued growth and con