Branch Manager

vnbcareers; Winter Park (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Valley National Bank is seeking a Branch Manager in Winter Park, FL. You will drive branch performance, coach staff, and partner with the Business Banker to grow relationships and sales in a commercial banking environment.

You will oversee staffing, service quality, risk management, and the delivery of treasury and lending products. A strong leader with excellent communication will excel in a dynamic, customer-focused setting.

Qualifications

• High School diploma or GED required.
• Minimum of 3 years of related managerial experience.
• Knowledge of branch operations and sales/customer service.
• Strong communication and interpersonal skills.
• Experience with Salesforce for lead management.

Responsibilities

• Lead and manage all aspects of branch performance (sales, profitability, customer experience).
• Coach and develop branch team to meet sales targets and service goals.
• Collaborate with Business Banker to grow relationships and prospect new clients.
• Foster a positive, high-performing branch culture and manage staffing functions.
• Identify risks and ensure timely escalation and resolution.

Skills

People management

Sales leadership

Banking knowledge

Communication skills

Customer service

Problem solving

Self-motivated

Education

High School diploma or GED

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
• Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
• Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Strong understanding of commercial banking in order to grow and serve relationships.
• Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.