Branch Manager

vnbcareers; North Brunswick Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

vnbcareers in New Jersey seeks a Branch Manager to lead daily operations, drive sales growth, and ensure outstanding customer experiences across the branch. You will coach the team, oversee staffing, and manage profitability and risk with a focus on operational integrity and governance.

You will oversee service delivery, leverage Salesforce for lead management, and translate market insights into tailored sales strategies that deepen customer relationships and expand market share.

Qualifications

• Ability to prioritize, organize, delegate, and execute.
• Excellent verbal, written and interpersonal communication.
• Confident, professional demeanor to build trust and resolve issues.
• Listen to customer concerns and offer innovative solutions while managing risk.
• Proficient computer skills.
• Self-driven with tact, patience, and diplomacy while dealing with customers.
• High School diploma or GED and 3+ years of branch management/sales experience.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth and profitability.
• Ensure exceptional service delivery to all clients in a consumer-oriented branch.
• Coach and develop branch team to meet sales targets and service goals.
• Observe sales engagements to ensure high-quality consultations and Salesforce lead management.
• Manage staffing functions: recruiting, onboarding, evaluations, coaching, and policy adherence.
• Identify, escalate, and resolve potential risks.
• Foster a positive, high-performing branch environment that reflects company culture.
• Develop market intelligence and translate into targeted sales strategies.

Skills

Prioritization

Communication

Professional demeanour

Customer issue resolution

Proficient computer skills

Self-driven

Education

High School diploma or GED

Tools

Salesforce

Job description

Responsibilities include but are not limited to:

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills:

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.