Branch Manager

modernistic; Traverse City (MI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Bonus Program

Health Insurance

Dental & Vision Insurance

Life Insurance

Disability Insurance

Pet Insurance

401(K) with Company Match

Paid Time Off & Holidays

On Demand Pay

Employee Discount

Employee Assistance Program (EAP)

Company Cell Phone

Company Laptop

Job summary

Modernistic is seeking a Branch Manager for our Traverse City location to lead a growing team of service technicians and drive excellence in customer service. You will manage daily operations, coaching, and alignment with company standards to ensure top-quality workmanship across all service offerings.

The ideal candidate has 3+ years of management and customer service experience, strong communication skills, and comfort with Microsoft Office.

Qualifications

• 3+ years of management experience.
• 3+ years of customer service experience.
• Experience and comfortability in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Commitment to outstanding customer service both internal (to co-workers) and external (to customers).
• Excellent written and verbal communication skills.
• Industry related experience is a plus.
• Sales experience is a plus.
• Experience using Salesforce is a plus.
• Public speaking experience is a plus.

Responsibilities

• Lead, manage and hold team members accountable.
• Ensure all team members, fleet, facilities and grounds look their best.
• Develop your team's technical skills for all service offerings.
• Develop your team's customer service skills and ensure that all jobs performed out of your location are done in the Modernistic Way up to the highest standards of quality.
• Coach team members on consultative selling skills.
• Foster an open and honest environment for team members and inspire great teamwork and positive morale in order to attract and retain the best talent.
• Implement/enforce Company policies.
• Process daily deposits.
• Manage safety processes, training, and compliance at your location.
• Maintain supply inventory for crews at your location.
• Facilitate team member onboarding, offboarding and promotions.
• Recruit new talent based on location needs.
• High level customer problem solving.
• Serve as the liaison of your branch to other departments (Fleet & Facilities, Supplies, Logistics, Accounting, Recruiting, Business Development, and Marketing).

Skills

Management experience

Customer service

Microsoft Office

Written and verbal communication

Sales experience

Salesforce

Public speaking

Tools

Salesforce

Microsoft Office Suite

Job description

Branch Manager

Salary: $60,000-$65,000 + Bonus Program

Start your career at the BEST Service Company in the state of Michigan!

For 50 years, Modernistic has provided our community with exceptional cleaning and restoration services across the state of Michigan. Modernistic is a family-owned, Michigan-made company and our culture is focused on Customer Delight. This means all processes, training, and methods are designed around going above and beyond for our customers and our co-workers. While we are drive and fast-growing,we also like to have fun while we work!

We are on the hunt for a Branch Manager for our Traverse City location. In this role, you'll develop and lead a growing team of talented technicians. The ideal Branch Manager candidate will have ample experience leading and coaching a team and is not afraid to roll up their sleeves and get in the trenches. The perfect candidate will hold the bar high when it comes to customer service standards and be capable of motivating others to achieve greatness. To succeed in this role, you must be detail-oriented, self-motivated, able to multi-task and prioritize, and have excellent communication and leadership skills.

If you are a world-class leader who is passionate about seeing each person on your team succeed, this could be a great opportunity!Come see for yourself!

Responsibilities

• Lead, manage and hold team members accountable
• Ensure all team members, fleet, facilities and grounds look their best
• Develop your team's technical skills for all service offerings
• Develop your team's customer service skills and ensure that all jobs performed out of your locationare done in the Modernistic Way up to the highest standards of quality
• Coach team members on consultative selling skills
• Foster an open and honest environment for team members and inspire great teamwork and positive morale in order to attract and retain the best talent
• Implement/enforce Company policies
• Process daily deposits
• Manage safety processes, training, and compliance at your location
• Maintain supply inventory for crews at your location
• Facilitate team member onboarding, offboarding and promotions
• Recruit new talent based on location needs
• High level customer problem solving
• Serve as the liaison of your branchto other departments (Fleet & Facilities, Supplies, Logistics, Accounting, Recruiting, Business Development, and Marketing)

Requirements

• 3+ years of management experience
• 3+ years customer service experience
• Experience and comfortability in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Commitment to outstanding customer service both internal (to co-workers) and external (to customers)
• Excellent written and verbal communication skills
• Industry related experience is a plus
• Sales experience is a plus
• Experience using Salesforce is a plus
• Public speaking experience is a plus

Benefits

• Bonus Program: Monthly program based on branch sales & quality
• Affordable Health Insurance for You and Your Family!Health Insurance is more critical than ever before, and we know the importance of keeping these costs low for our employees. Modernistic offers four unique plans on one of Michigan's largest Health Care Networks and covers 60% of premium costs for our team members and their dependents. We offer Health Savings Account Plans, which offer triple tax advantages, as well as traditional HMO style plans so you can choose the best fit for you!
• Dental & Vision Insurance:You'll enjoy a variety of affordable plan options and rich benefits on Michigan's largest vision and dental networks. Dental benefits even extend to orthodontics and vision benefits offer allowances for glasses/contacts annually!
• Life Insurance: To give our team members peace of mind, Modernistic covers a basic life insurance policy for every employee, plus offers buy up options for you and your dependents.
• Short & Long Term Disability Insurance: We offer our team members a variety of different plan options at affordable rates. This benefit is a financial safety net for when you or your family need it most!
• Pet Insurance: ModPets are also family, so we want our team members to have the opportunity to protect them too! Modernistic offers two unique plans to choose from to best keep your pet(s) happy & healthy.
• 401(K) with Company Match: We help our team members prepare for the future by offering a 401K plan with no management fees and a generous company match.
• Paid Time Off & Paid Holidays: We only work hard so we can play hard, right? Work/life balance is important and that's why every team member is eligible for paid time away from work!
• On Demand Pay: Unexpected expenses days before you get your check? Don't fret, you can request a portion of your earned wages early (up to 3 times a pay period). It's your money, you should have the right to use it! You have never been more in control of your check with our "On Demand Pay" program!
• Employee Discount: A perk of being a Modteam member is enjoying a clean & healthy home, just like the customers we serve.
• Employee Assistance Program (EAP): Members of the Modteam have access to an Employee Assistance Program that offers dozens of benefits from free counseling services to legal advice, and more!
• Ability to Grow: 63% of the Executive Team at Modernistic started at an entry level position within the company. We believe in developing our people and cultivating talent from within. Depending on the position, Modernistic frequently invests in external industry training and certification for team members. 95% of positions are posted internally and team members frequently are promoted from within.
• Company Cell Phone Benefit
• Company Laptop

We look forward to meeting you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.