Branch Manager

QC Holdings, Inc.; San Marcos (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

LendNation is seeking a Branch Manager for Store 1030 in San Marcos, TX. Location: Store 1030, 1035 State Highway 123, Ste 135, San Marcos, TX 78666.

You will supervise staff, manage cash flow, ensure compliance, and lead collections on past-due loans. Excellent customer service and coaching abilities are essential.

Qualifications

• Minimum 2 years of experience in a management role.
• Experience in customer service, banking, collections or retail preferred.
• Must have reliable transportation and a valid driver’s license.
• Bilingual skills are a plus.

Responsibilities

• Conduct customer transactions while ensuring exceptional customer service.
• Supervise, coach, and train branch employees.
• Manage and control cash flow, audit, balance, and banking efforts.
• Maintain branch safety and security standards.
• Document and resolve customer and associate comments for proper resolution.
• Monitor and report branch financial performance and profitability goals.
• Lead collection efforts on past-due loans.
• Ensure loans comply with company and federal/state/local laws.

Skills

Customer service

Time management

Written and verbal communication

Management experience

Training & coaching

Attendance reliability

Driver's license

Bilingual (plus)

Job description

Branch Manager

Location: Store 1030, 1035 State Highway 123, Ste 135, San Marcos, TX 78666.

LendNation is currently seeking an energetic, positive, customer‑service driven individual to join our team as a Branch Manager. If you have management experience and collections experience in customer service, banking, collections or retail industries — we want to talk to you!

Responsibilities

• Conduct customer transactions while ensuring exceptional customer service is provided at all times.
• Supervise, coach, and train branch employees.
• Manage and control cash flow, audit, balance, and carry out banking efforts.
• Maintain branch safety and security standards.
• Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution.
• Monitor and report branch financial performance and meet all branches’ operating and profitability goals and objectives.
• Lead collection efforts on past‑due loans.
• Ensure loans are in compliance with company and federal, state, and local laws.

Qualifications

• Excellent customer service and time‑management skills.
• Excellent written and verbal communication skills.
• Minimum of 2 years of experience in a management role.
• Ability to train, coach, and develop employees.
• Experience in customer service, banking, cash handling, or collections preferred.
• Safe, secure, reliable transportation and a valid driver’s license.
• Predictable and reliable attendance is essential.
• Ability to work with minimal supervision.
• Minimum 18 years of age.
• Proof of eligibility to legally work in the United States.
• Bilingual is a plus.

Benefits

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

QCHI (LendNation) is a leading customer‑focused provider of convenient financial solutions... (company overview text truncated for brevity).

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.