Branch Manager

LendNation; Memphis (TN); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Lend Nation is seeking a Branch Manager for Branch 4617 at 3204 South Perkins Rd, Memphis, TN 38118. The role emphasizes energetic leadership, customer service, and cash management within a retail/financial setting.

The ideal candidate will have management experience, strong communication skills, and a proven track record in ensuring branch profitability and compliance with laws. This on-site position offers benefits and opportunities for professional growth.

Qualifications

• 2+ years of experience in a management role
• Experience in customer service/banking/collections or retail is a plus
• Ability to train, coach, and develop employees
• Excellent time management and communication skills
• Must be at least 18 years old and eligible to work in the United States

Responsibilities

• Conduct customer transactions with high-level service
• Supervise, coach, and train branch staff
• Manage cash flow, auditing, balancing and banking efforts
• Maintain branch safety and security standards
• Resolve customer and employee comments and complaints
• Monitor branch financial performance and achieve profitability goals
• Lead past-due loan collections
• Ensure loans comply with applicable laws

Skills

Customer service

Management

Training

Cash handling

Communication

Attendance reliability

Education

High school diploma or equivalent

Job description

Description

Lend Nation is currently seeking an energetic, positive, customer service driven individual to join our team as a full - time Branch Manager.

This position will work at Branch 4617 located at 3204 South Perkins Rd Memphis, TN 38118.

Job Details

Lend Nation is currently seeking an energetic, positive, customer service driven individual to join our team as a full - time Branch Manager. This position will work at Branch 4617 located at 3204 South Perkins Rd Memphis, TN 38118. If you have management experience and collections experience in customer service, banking, collections or retail industries - we want to talk to you!

This Position Will Be Responsible For

• Conducting customer transactions while ensuring exceptional customer service is provided at all times.
• Supervising, coaching and training branch employees.
• Managing and controlling cash flow, auditing, balancing, and banking efforts.
• Maintaining branch safety and security standards.
• Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution.
• Monitoring and report branch financial performance and meet all branches’ operating, profitability goals and objectives.
• Lead collection efforts on past due loans.
• Ensuring loans are in compliance with company and federal, state, and local laws.

The Ideal Candidate Will Have

• Excellent customer service and time management skills
• Excellent written and verbal communication skills
• A minimum of 2 years of experience in a management role
• Ability to train, coach, and develop employees.
• Experience in customer service/banking/cash handling/collections preferred.
• Excellent time management skills
• Safe, secure, reliable transportation and have a valid Driver License
• Predictable and reliable attendance is an essential requirement of the position.
• Ability to work with minimal supervision.
• Must be at least 18 years of age.
• Must have proof of eligibility to legally work in the United States.Must have a current and valid driver's license and maintain current auto insurance.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

About The Company

QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation, Title Cash and 310-Loan in Canada.

QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH’s products and services are focused on providing the financial solutions customers need and appreciate.

The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale.

Geographically, QCHI’s headquarters is based in Lenexa, Kansas (a suburb of Kansas City). QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings, Title Cash and LendNation) at our website www.qchi.com/company.

QCHI / LendNation / Title Cash is an Equal Opportunity Employer

Manager, Branch Manager