Branch Manager

LendNation; San Marcos (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

LendNation is seeking a Branch Manager for Store 1030 in San Marcos, TX. This role requires leadership experience, strong customer service, and the ability to manage cash flow and compliance at a busy branch.

Ideal candidates will have at least 2 years in a management role, excellent communication skills, and reliable attendance. Training and coaching of staff are key responsibilities, with a focus on delivering top-tier service in a fast-paced environment.

Qualifications

• Excellent customer service and time management skills.
• Minimum of 2 years in a management role.
• Experience in customer service/banking/cash handling/collections preferred.
• Excellent written and verbal communication skills.
• Predictable and reliable attendance is essential.
• Must have valid Driver License and be at least 18.

Responsibilities

• Conduct customer transactions with exceptional service.
• Supervise, coach and train branch employees.
• Manage and balance cash flow, auditing and banking.
• Maintain branch safety and security standards.
• Resolve customer and associate comments for proper resolution.
• Monitor branch financial performance and profitability goals.
• Lead collection efforts on past due loans.
• Ensure loans comply with laws and company policies.

Skills

Customer service

Management

Cash handling

Communication

Team training

Attendance reliability

Driver license

Job description

LendNation is currently seeking an energetic, positive, customer service driven individual to join our team as a Branch Manager. If you have management experience and collections experience in customer service, banking, collections or retail industries - we want to talk to you! This position will work at Store 1030 located at 1035 State Highway 123 STE 135 San Marcos, TX 78666.

This Position Will Be Responsible For

• Conducting customer transactions while ensuring exceptional customer service is provided at all times
• Supervising, coaching and training branch employees
• Managing and controlling cash flow, auditing, balancing, and banking efforts
• Maintaining branch safety and security standards
• Document, resolve, or refer customer and associate comments and complaints to obtain proper resolution
• Monitoring and report branch financial performance and meet all branches’ operating, profitability goals and objectives
• Lead collection efforts on past due loans
• Ensuring loans are in compliance with company and federal, state, and local laws.

The Ideal Candidate Will Have

• Excellent customer service and time management skills
• Excellent written and verbal communication skills
• A minimum of 2 years of experience in a management role
• Ability to train, coach, and develop employees
• Experience in customer service/banking/cash handling/collections preferred
• Excellent time management skills
• Safe, secure, reliable transportation and have a valid Driver License
• Predictable and reliable attendance is an essential requirement of the position
• Ability to work with minimal supervisionMust be at least 18 years of age
• Must have proof of eligibility to legally work in the United States
• Bilingual is a plus!

BENEFITS

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

About The Company

QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses. Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation, Title Cash and 310-Loan in Canada. QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCH's products and services are focused on providing the financial solutions customers need and appreciate. The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development and innovation are critical to gaining market share and competitive scale. Geographically, QCHI’s headquarters is based in Lenexa, Kansas (a suburb of Kansas City). QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings, Title Cash and LendNation) at our website www.qchi.com/company. QCHI / LendNation / Title Cash is an Equal Opportunity Employer.