Branch Manager

Valley Bank; Ridgefield (NJ); On-site; USD 95,000 - 140,000; Full time

Job summary

Valley Bank is seeking a Branch Manager II to lead the day‑to‑day operations of a commercial‑oriented branch in Ridgefield, NJ. You will drive performance, coach staff, and deliver exceptional service to business banking clients in collaboration with the Business Banker while expanding deposits and relationships.

Successful candidates will have strong leadership, deep branch operations knowledge, and a proven ability to grow client relationships through proactive sales and advisory support.

Qualifications

• High School diploma or GED required.
• Minimum 3 years of related managerial experience.
• Knowledge of branch operations and sales/customer service.
• Strong communication and interpersonal skills.
• Ability to lead, coach, and develop staff.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth, profitability, customer experience, operations, and team development.
• Ensure outstanding service to all clients in a commercial‑oriented branch location.
• Partner with Business Banker to grow and prospect client relationships.
• Collaborate with Middle office to meet needs of Business Banking and Middle Market clients.
• Coach staff to achieve sales targets and service goals while strengthening capabilities.
• Supervise lead generation and ensure quality customer consultations and Salesforce usage.
• Oversee staffing: recruiting, interviewing, onboarding, evaluations, and performance issues per policy.
• Identify and escalate risks; address issues to mitigate bank exposure.
• Foster a positive, high‑performing culture aligned with Valley’s values.
• Develop market intelligence and craft sales strategies to grow market share.

Skills

People leadership

Branch operations

Sales & relationships

Communication skills

Risk & compliance

Staff development

Education

High School diploma or GED

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth— with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients— that includes all our associates as well.

The Branch Manager II is responsible for the overall day‑to‑day management of branch operations and staff, driving performance through effective leadership, sales execution, and operational excellence. This role sets the strategic direction for the branch, builds an engaged and customer‑focused culture, and ensures the delivery of exceptional service and advisory consultation as needed to existing business banking clients in collaboration with Business Banker while continuing to grow Small Business and Consumer deposit relationships. This leader sets the direction for the branch, creates an engaged culture, and ensures exceptional service delivery to all clients within a commercial‑oriented branch location.

Responsibilities

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a commercial‑oriented branch location.
• Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
• Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high‑performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Strong understanding of commercial banking in order to grow and serve relationships.
• Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self‑driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales — customer service skills.