Branch Manager

Valley Bank; New York (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Valley Bank in the United States seeks a Branch Manager I to oversee daily branch operations and staff, driving sales, deposits, and service excellence. You will set strategic direction, coach a high-performing team, and ensure advisory support to consumers and small business clients.

Responsibilities include managing staffing, risk identification, and maintaining Valley's customer-focused culture while using Salesforce to optimize lead management and performance.

Qualifications

• Ability to prioritize, organize, delegate, and execute.
• Excellent verbal, written and interpersonal communication.
• Self-driven with diplomacy and problem-solving in customer situations.

Responsibilities

• Lead and manage all aspects of branch performance including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensure exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage staffing functions including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Foster a positive and high-performing branch environment that promotes Valley's culture and drives associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies.

Skills

Communication

Sales & Customer Service

Problem Solving

Interpersonal Skills

Leadership

Listening Skills

Computer Skills

Education

High School Diploma or GED

Tools

Salesforce

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Branch Manager I is responsible for the overall day-to-day management of branch operations and staff, driving performance through effective leadership, sales execution, and operational excellence. This role sets the strategic direction for the branch, builds an engaged and customer-focused culture, and ensures the delivery of exceptional service and advisory support to consumers and small business clients. The Branch Manager I is accountable for growing consumer deposits and revenue, coaching and developing a high-performing team, and ensuring consistent, high-quality customer experience aligned with organizational standards and objectives.

Responsibilities Include But Are Not Limited To

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a consumer-oriented branch.
• Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• Leads and encourages identification, escalation, and resolution of potential risks.
• Foster a positive and high‑performing branch environment that promotes Valley's culture and drives strong associate engagement.
• Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.

Required Skills

• Ability to prioritize, organize, delegate, and execute.
• Must have excellent verbal, written and interpersonal communication skills.
• Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Proficient computer skills.
• Must be self‑driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales – customer service skills.