Branch Manager

MRC Global; Richmond (VA); On-site; USD 65,000 - 100,000; Full time

Job summary

MRC Global Richmond is seeking a proactive Branch Manager to lead operations, safety, and customer service across the branch. You will deliver reliable, compliant performance by guiding staff and coordinating sales, service, and logistics.

You will develop annual business plans, manage budgets, and mentor employees to achieve growth while maintaining strong partnerships with customers and internal teams.

Qualifications

• Undergraduate degree in a related field or equivalent combination of education and work experience.
• Four+ years in customer service, inside sales, and/or warehouse services with increasing responsibility and leadership experience.
• Proven computer literacy and ability to transfer knowledge to others.
• Ability to present information clearly in one-on-one and small group settings.
• Willingness to travel and be on call to provide 24-hour service.
• Valid driver's license and clean record; forklift/heavy equipment certification preferred.

Responsibilities

• Lead branch operations, safety, and compliance with company procedures.
• Develop annual branch business plans and manage the budget.
• Oversee sales, service, warehouse, and logistics to ensure timely execution of tasks.
• Drive incident reporting and corrective actions; manage risks and hazards.
• Mentor staff, set expectations, and provide feedback to improve performance.
• Build strong relationships with customers and internal partners.

Skills

Leadership

Customer service

Inside sales

Warehouse operations

Communication

On-call availability

Education

Bachelor's degree or higher

Tools

Forklift operation

Job description

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.Job PurposeCreate an environment that inspires and engages the branch team to deliver results. Accountable for the successful execution of safe and profitable branch operations, business strategy, customer service, and consistent compliance with MRC procedures and controls.Essential Duties and Responsibilities (not all inclusive)Individual must be able to perform the essential duties with or without reasonable accommodation.Engage employees in understanding, ownership, and compliance with all safety guidelines, drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures.Ensure all required incident reporting is performed in a timely manner using the appropriate process.Oversee the implementation of corrective measures arising from incident investigation and hazard reports.Prepare the branch budget and monitor expenditures to ensure compliance.Monitor work flows throughout the branch to ensure timely accomplishment of sales, service, warehouse, and logistics duties.Ensure cycle count programs are executed according to plan.Lead employees to anticipate and solve problems and plan for workload changes.Motivate and challenge employees and encourage growth and development.Set clear expectations and measure results, communicate consistently, provide timely, candid feedback, and hold people accountable.Identify and initiate or obtain training required for employee success in performing duties.Maintain confidential information pertaining to normal supervisory duties.Administer, communicate, and promote awareness and compliance with MRC policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines.Develop annual branch business plans to ensure development of current business and the addition of new business.Control, perform or oversee inside and outside sales activities including customer service, purchasing, inventory control, shipping and receiving, or support to sales personnel.Research and develop information on new projects.Develop new business, utilize and partner with regional and corporate resources and sales teams to identify and drive growth in key markets.Tailor branch strategy to ensure alignment with National Accounts service, support, and strategic needs.Identify and implement solutions to customers’ needs.Develop and maintain standards of service that deliver unbeatable excellence.Communicate honestly and consistently to reaffirm MRC’s reputation for ethical and dependable partnerships.Establish a friendly and effective working relationship with customers and internal partners through in-person visits, written and verbal correspondence, and other effective interpersonal skills.Keep management informed of the area’s performance and provide advice on those matters that are mutually pertinent.Manage confidential information appropriately, including pricing and contract information, resale costs, and expense items.Carry out other duties within the scope, spirit, and purpose of the job.Education, Experience & Ability RequirementsAny combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.Any combination of four or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.Demonstrated competence in the use of computers and software applications.Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.Ability to effectively present information in one-on-one and small group situations.Willingness and ability to be on call as needed to provide 24-hour service to customers.Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.Must have a current, valid driver’s license and an acceptable record at all times.Certification or ability to be certified to operate fork trucks, overhead cranes, and other heavy equipment.Additional QualificationsMust have the ability to provide documentation verifying legal work status.Ability to read and speak the English language proficiently in order to communicate with others to understand and interpret safety instructions, and respond to inquiries.Ability to understand and comply with MRC Global guidelines & expectations, including Code of Conduct and Conflict of Interest guidelines.Working ConditionsFor position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.Reasonable accommodation may be made to enable individuals to perform essential functions.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.California Employee Data Collection Notice