Branch Manager

Production Tool Supply Company LLC; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Growth opportunities

Tuition Reimbursement

401(k) with Company Match

Medical, Vision, Dental

Disability & Life Insurance

Voluntary Insurance

Job summary

Berkshire Production Supply LLC is seeking a Branch Manager for our Portland, OR facility. You will lead daily branch operations, guide staff, and ensure excellent customer service while coordinating with sales to meet local requirements.

The role requires ERP experience, strong communication, and a customer-focused approach. On-site leadership will drive stock levels, process improvements, and adherence to company policies.

Qualifications

• Experience leading branch operations and teams.
• Strong communication and customer service mindset.
• Familiarity with ERP systems and stock management.

Responsibilities

• Oversee branch performance including customer service, warehousing, and staff.
• Assist customers with orders, quotes, changes, and returns via phone, email, and sales counter.
• Coordinate stock levels with Sales Representatives to meet local needs.
• Resolve escalated customer/service issues and supervise branch personnel.
• Plan tasks and ensure adherence to company policies and goals.

Skills

Relationship building

Sales / Warehouse supervision

Communication skills

Customer focus

Cross-functional teams

MS Office / Teams

Tools

ERP software

Job description

PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping.

As our customers’ business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way.

We’re currently looking for a Branch Manager to join our team. As a Branch Manager, you will lead the operations of our Tukwila, WA branch and provide oversight & guidance to our team of branch associates who are helping our neighbors find the right tool for the job.

Why join the PTSolutions Team?

• Paid Holidays, Paid Vacation
• Competitive Pay
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental available FOM following hire
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance

POSITION RESPONSIBILITIES

• Responsible for branch performance, including customer service, warehousing, maintenance, and customer relations
• Assist customers with orders, quotes, changes, and returns; Accurately respond to requests via phone, email, and sales counter
• Coordinate with Sales Representatives to establish and maintain stocking levels that meet local customer requirements
• Assist with the resolution of escalated customer and service issues
• Supervisory responsibility for branch team members, including hiring, training, performance management, etc.
• Plan and organize the team’s tasks & work responsibilities to achieve goals and objectives
• Understand, support, and communicate company objectives, policies, and procedures to branch staff
• Act as a backup for all positions within the branch when necessary
• Advise team members and customers on e-commerce services
• Other duties as assigned

Experience and Skills

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

• Ability to quickly build relationships with employees and customers
• Inside Sales and/or Warehouse Supervisory experience
• Excellent communication skills including verbal, written, and interpersonal are required
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company
• Ability to work with cross-functional teams to achieve company goals
• Proficient use of a Windows computer, Microsoft Office & Teams

PHYSICAL REQUIREMENTS

• Must be able to lift 50 lbs, occasionally up to 70 lbs
• Must be able to frequently stand, twist, bend, and lift
• Physically capable & willing to operate a forklift (we will provide training)

THE MOST QUALIFIED CANDIDATES WILL HAVE

• Experience using ERP software
• Knowledge of cutting tools & machine shop supplies
• Supervisory experience in a B2B sales environment

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position will be based in our Portland, OR facility, so only candidates residing in the Portland area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.