Branch Manager

ImageFIRST Healthcare Laundry Specialists; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision insurance

Pet, Legal, and Hospital Indemnity

401k (match)

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST is seeking a Branch Manager to drive growth and profitability in the Omaha market, overseeing all branch operations and ensuring top-tier service delivery. You will lead staffing, training, safety, quality, and customer satisfaction, while partnering with the Sales team to generate new business opportunities and manage client relationships.

The role requires strong leadership, 3+ years in operations or service management, and a DOT-certified readiness to cover routes when needed.

Qualifications

• Minimum of 3 years' of operations or service management experience.
• Must possess a valid DOT medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes; meet DOT eligibility and be comfortable operating company vehicles.

Responsibilities

• Oversee branch operations, engagement, staffing, order fulfillment, safety, quality, service, sales, and customer satisfaction.
• Hire, train, develop, motivate staff and optimize efficiency.
• Provide leadership for Associates through effective communications, coaching, training and development.
• Lead problem resolution to drive improvements and better working relationships.
• Develop local sales and marketing approaches and collaborate with the Sales team to drive new business.

Skills

Operations management

Staff development

Sales experience

Leadership

Strategic planning

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

The Branch Manager is responsible for the growth and profitability of the market.This position is responsible for management of overall branch operations

RESPONSIBILITIES:

• Operations, Associate (employee) engagement, staffing, order fulfillment, safety, quality, service, sales, and customer retention, experience and satisfaction
• Hire, train, develop, motivate staff and optimize efficiency
• Provide leadership for Associates (employee) relations through effective communications, coaching, training and development
• Provide leadership for problem resolution to facilitate improvements and improved working relationships
• Build a team that consistently delivers the ImageFIRST service strategy
• Ensure customer satisfaction and loyalty
• Meet financial management objectives
• Actively participate in Strategic Planning
• Develop local sales and marketing approach and work with the Sales team to drive new business efforts
• Ensure compliance with quality, OSHA, safety, company policies and procedures
• Responsible for customer negotiation and retention efforts
• Determine appropriate operations staffing levels
• Ensure compliance to company policies and procedures
• Ability to perform problem solving and conflict management
• Promote safety of overall operations
• Lead by example
• Develop sales leads and referrals from existing customers
• Grow existing customers profitably
• Develop a great local culture by instilling the ImageFIRST Operating principles and execution strategy

MINIMUM QUALIFICATIONS:

• Minimum of 3 years' of operations or service management experience required
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
• High school diploma or equivalent with strong business experience require; Bachelor's degree with experience preferred
• Sales experience is strongly preferred
• Financial acumen / P&L experience preferred

DESIRED SKILLS:

• Organized with minimum supervision required
• Planning: Ability to perform short and long range planning
• Self -starter with entrepreneur approach to business
• Leadership: A demonstrated ability to lead people and get results through others
• Excellent interpersonal and communications skills
• Quality orientation
• Computer proficient
• Relocatable for promotion to larger market or increased responsibility
• Ability to grow with / scale with the business
• Contract negotiation experience
• Proven track record of business results
• Customer Service experience / skillset

PHYSICAL REQUIREMENTS:

• Lift repetitively: Be able to lift or push up to 40 pounds
• Reach
• Walk
• Sit while driving a delivery vehicle
• Bend to pick up garments and bulk items
• Climb: Climb in and out of a truck while carrying product

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.