Branch Manager

Socket.dev; Brimfield (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Socket.dev is seeking a Branch Manager in Brimfield, IL to oversee daily branch operations, drive market growth, and deliver high-quality customer service. You will lead sales efforts, promote cross-selling, and manage customer transactions with integrity. The role emphasizes community engagement and maintaining strong teller relations.

The ideal candidate has 5+ years in sales or customer service, excellent communication, and solid banking product knowledge. Comprehensive benefits are provided.

Qualifications

• 5+ years of sales and/or customer service experience.
• Exceptional communication skills.
• General computer and basic math skills.
• Attention to detail and ability to multi-task; excellent organization skills.
• Strong knowledge of bank products.
• Ability to work in a fast paced, team environment.

Responsibilities

• Grow loans and deposits through personal calling and sales efforts; cross-sell to walk-in traffic.
• Greet and serve bank customers promptly and professionally.
• Assist customers in opening new accounts and related services; issue CDs; close deposits.
• Originate consumer loans and refer other lines of business.
• Track sales to meet goals; participate in bank promotions/campaigns.
• Represent the bank in community organizations and external events.
• Develop new business by visiting prospects outside the branch.
• Report issues to supervisor/area and maintain branch standards.

Skills

Sales experience

Customer service

Communication

Multitasking

Organization

Bank product knowledge

Team environment

Job description

GENERAL DESCRIPTION:

The Branch Manager is responsible for the efficient operation of one of our full-service branch banks while promoting market growth. Responsible for providing a high quality of customer service, cross selling, and comprehensive, prompt and efficient handling of customer transactions.

KEY ACCOUNTABILITIES:

• Responsible for growing loans and deposits of the office through personal calling and sales efforts, excellent customer service, and cross-sales to walk-in traffic of the branch.
• Greets and serves bank customers in a prompt and friendly manner.
• Assists customers in opening new accounts and all related services, issuing CDs, and closing all deposit accounts.
• Responsible for originating consumer loans and referring other lines of business.
• Completes thorough sales tracking to ensure goals are being met.
• Actively participates in all bank promotions/campaigns including Call Nights.
• Participates in community organizations, projects, and functions representing the bank in a professional manner.
• Develops new business by visiting prospect businesses outside of the branch.
• Reports issues of the branch to the appropriate supervisor/area.
• Promotes all bank services to customers.
• Handles customer complaints. Counsels customers with special problems or in disagreement with bank policies and procedures.
• Maintains a good working relationship with the teller area for a positive work environment and to improve referrals from the tellers.
• Oversees branch appearance, reports any maintenance issues to appropriate facilities manager or management.
• Maintains working knowledge of Bank policies and procedures with respect to all Retail applications.
• Actively upholds the organization’s vision, mission and values, encompassing mutual respect, honoring commitments, working with integrity and accepting responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, promotes working environment free of harassment of any type.
• Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
• Has a strong commitment and dedication to internal and external customer service.

Requirements

POSITION REQUIREMENTS:

• 5+ years of sales and/or customer service experience
• Exceptional communication skills
• General computer and basic math skills
• Attention to detail and ability to multi-task; excellent organization skills; ability to multi-task
• Strong knowledge of bank products
• Ability to work in a fast paced, team environment

Benefits & Perks:

We care about our employees' well-being and offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan, and generous paid time off. We also provide employer-paid life insurance, as well as short-term and long-term disability coverage, ensuring peace of mind for you and your family.