Branch Manager

Metropolitan Commercial Bank; North Carolina; On-site; USD 110,000 - 140,000; Full time

Job summary

Metropolitan Commercial Bank seeks a Branch Manager to lead its newly established Charlotte, North Carolina branch. You will drive commercial deposit growth, train staff in cross‑selling to boost branch performance, and build strong relationships with local businesses and the community.

Reporting to the Head of Retail Banking, you will oversee daily operations, ensure compliance with policies, and partner with the market to achieve profitability and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of commercial banking experience and leadership ability.
• Proven track record in sales growth and community relationships.
• Ability to operate independently in a fast-paced environment and leverage AI insights.

Responsibilities

• Lead and grow a newly established Charlotte, NC branch.
• Drive commercial deposit growth and cross-selling initiatives.
• Train, coach, and mentor branch staff in sales and customer service.
• Oversee day-to-day operations and ensure regulatory compliance.
• Build internal and external relationships and monitor branch performance metrics.
• Conduct regular sales and service meetings to support Retail strategy.

Skills

Leadership

Interpersonal skills

New business development

Community relationships

Independent working

AI fluency

Education

Bachelor's degree or equivalent

Job description

Metropolitan Commercial Bank (“MCB” or the “Bank”) is a New York City–based, full-service commercial bank providing tailored banking solutions to businesses, institutions, and individuals. Founded in 1999, MCB operates banking centers in Manhattan and Boro Park, Brooklyn, within New York City, as well as in Great Neck on Long Island, New York, and Lakewood, New Jersey. The Bank recently expanded to Miami, Florida with their newest Brickell banking center.

Metropolitan Commercial Bank offers a comprehensive suite of commercial, business, and personal banking products and services to small businesses, middle‑market and corporate enterprises, private and public institutions, municipalities, and local government entities.

The Bank has earned national recognition for its financial performance, innovation, and strategic growth. The Bank was named one of Newsweek’s Best Regional Banks in 2024 and 2025. Additionally, MCB recently received Editor’s Choice recognition at the Banking Tech Awards USA for Digital Onboarding & Omnichannel Banking and in 2026, the Bank earned Great Place To Work certification and received the Web Award Standard of Excellence for MCBankNY.com.

We are a client‑focused organization that values technological innovation and excellence. A strong technical mindset, AI fluency, and adaptive skills are essential for our employees to effectively contribute to our mission and drive our success. We foster human–AI teaming and strong governance to ensure technology is used responsibly and in alignment with Bank policies and procedures. For more information about the Bank, please visit the Bank’s website at MCBankNY.com .

Position Summary:

The Branch Manager will pursue commercial deposit business to increase market penetration. They will drive inside sales efforts by training and coaching branch staff in cross‑selling existing customers to improve overall branch business development effectiveness.

This position reports to the Head of Retail Banking

Essential Functions & Responsibilities

The Branch Manager will be responsible for leading and growing a newly established Charlotte, North Carolina branch. Key responsibilities include:

• Drive business development and sales performance to achieve branch growth and profitability goals.
• Generate new commercial deposit business and support small business development initiatives.
• Train, coach, and mentor branch staff in sales, cross‑selling, and customer service strategies.
• Oversee day‑to‑day branch operations while ensuring compliance with policies and regulatory requirements.
• Build strong internal and external relationships, drive customer retention, and represent the bank in the community.
• Monitor market trends, competitor activity, and branch performance metrics to implement effective strategies.
• Conduct regular sales and service meetings to develop staff skills and support overall Retail strategy.

Qualifications & Skills:

• Bachelor’s degree or equivalent work experience
• 5+ years of commercial banking experience
• Strong leadership, interpersonal, and new business development skills
• Experience in the Charlotte market with a proven track record of driving sales growth and building strong community relationships
• Must have a portable book of business and an established referral network.
• Demonstrated ability to operate independently in a fast‑paced, entrepreneurial environment.
• Driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MCB maintains a drug free workplace.