Branch Manager

First National Bank Of Pennsylvania; North Carolina; On-site; USD 65,000 - 95,000; Full time

Job summary

F.N.B. Corporation in Charlotte, NC is seeking a Branch Manager to lead the branch's sales and operations, drive new business, and coach the branch team to meet financial goals.

You will oversee daily branch activities, manage client relationships, ensure compliance with audit and regulatory standards, and collaborate with the Market Manager on sales campaigns and service quality. Strong leadership, communication, and banking knowledge are required; a High School diploma and 3 years of relevant

Qualifications

• High School diploma or GED is the minimum education.
• At least 3 years of job-related experience.
• Excellent management, communication, and customer service skills.
• Experience with MS Word, Excel, and PowerPoint at basic/intermediate level.
• BA/BS degree preferred.
• Knowledge of banking audit policies and procedures preferred.
• Mortgage licensing system identifier preferred but may be required.

Responsibilities

• Generates high value customer relationships through sales leads and outbound calling.
• Executes and coaches sales strategies to achieve financial goals.
• Oversees daily branch operations, HR responsibilities, and compliance with policies.
• Inputs and maintains data quality for referrals, customers, and applicants using branch technology.
• Manages and coaches branch team and facilities to adhere to standards.
• Ensures risk management and adherence to audit and regulatory requirements.

Skills

Management

Communication

Organization

Interpersonal skills

Customer service

Team leadership

Education

High School diploma or GED

BA or BS preferred

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Primary Office Location: 2900 Wilkinson Blvd. Charlotte, North Carolina 28208.

Position Title: Branch Manager

Business Unit: Retail

Reports to: Varies Based On Assignment

Position Overview

This position is primarily responsible for the overall sales and operations management of the branch. The incumbent is the directing sales manager for the branch. The primary focus is the origination and expansion of new to bank customers and performance coaching of the branch team. The incumbent oversees daily branch activities, performs market and business development duties, processes loan requests, solicits new accounts, ensures effective operations of branch staff and facilities. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values.

Primary Responsibilities

Performs market and business development duties by generating high value customer relationships through leveraging sales leads and outbound calling to establish new customers and retain and expand existing relationships. Active member in the community. Execute and coach sales strategies to achieve financial goals. Incorporate FNB digital products and services into customer interactions. Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Additionally, the Manager is responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards. Manage and coach branch team and facility to ensure the branch is operating according to FNB standards.

People: conduct daily sales meetings, execute all HR responsibilities, participates in ongoing education for themselves and team, and lead sales camps according to Market Manager. Facilities: ensure branch meets all quality standards through the direction and coaching of branch team. Accountable for the operational integrity of the branch and ensuring adherence to audit, compliance, security, and operational requirements. Assigns team operational responsibilities and performs various operational duties according to established policies and procedures as needed. Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education

High School or GED

Minimum # of Years of Job Related Experience

3

Skills Required

Excellent management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Excellent customer service skills

Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Intermediate Level MS PowerPoint - Basic Level

BA or BS preferred. Experience in a related position.

Knowledge of banking audit policies and procedures preferred.

Licensures/Certifications Required

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work

May require overnight travel for training purposes, particularly during onboarding

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Company Culture

A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.